Amber Gustus
Chattanooga
Summary
Possessing excellent communication skills and positive attitude, combines deep understanding of customer needs with proficiency in active listening and problem-solving. Familiar with conflict resolution and CRM software, dedicated to enhancing customer satisfaction and loyalty. Ready to make significant contributions by creating meaningful customer interactions and fostering long-term relationships.
Overview
11
11
years of professional experience
Work History
SBO CUSTOMER SERVICE
MedServe
10.2024 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Dsnp Advocate
United Healthcare Group
10.2022 - 08.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Stower
Amazon.Inc
10.2013 - 03.2022
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over [Number] products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
Education
High School Diploma -
Hamilton County School
2015 Ooltewah Ringgold Rd, Ooltewah, TN 3736312.2006
Skills
- Customer service
- Teamwork and collaboration
- Adaptability and flexibility
- Relationship building
Timeline
SBO CUSTOMER SERVICE
MedServe
10.2024 - Current
Dsnp Advocate
United Healthcare Group
10.2022 - 08.2024
Stower
Amazon.Inc
10.2013 - 03.2022
High School Diploma -
Hamilton County School
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