Amber Harper
Hendersonville
Summary
Dynamic professional with a strong background in operations management and staff development. Skilled in fostering team collaboration and enhancing guest experiences through effective communication and proactive conflict resolution strategies.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
The Twelve Thirty Club
Nashville, TN
08.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from guests and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, including event staffing
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Collaborated with management to refine staff training programs, enhancing employee performance.
- Facilitated communication between departments to streamline processes and enhance guest experiences.
- Led team meetings to foster collaboration and address operational challenges proactively.
- Motivated, trained, and disciplined employees to maximize performance.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Personal Trainer
Dagostino Fitness
Nashville, Tn
04.2017 - 07.2024
- Designed personalized fitness programs tailored to individual client goals and needs.
- Conducted one-on-one training sessions, ensuring correct exercise techniques and safety protocols.
- Evaluated client progress through regular assessments and adjustments to workout plans.
- Educated clients on nutrition and wellness strategies to support overall health objectives.
Quality Control Manager
Local Rental Host
Nashville, TN
09.2020 - 12.2023
- Developed and implemented quality control procedures to enhance consistency.
- Led cross-functional teams to identify and resolve quality issues.
- Trained staff on quality standards, ensuring compliance and performance improvements.
- Conducted regular inspections and audits to maintain regulatory compliance.
Store Manager
Starbucks
Nashville, Tn
03.2005 - 01.2010
- Corporate Trainer
- Assisted with hiring, training and mentoring new staff members.
- Analyzed sales data to identify trends, informing product selection and merchandising strategies.
- Fostered a positive work environment through effective communication and conflict resolution practices.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for guests and employees.
Education
Iowa Lakes Community College
Estherville, IASkills
- Staff management
- Operations management
- Workflow coordination
- Financial leadership
- Training and development background
Timeline
Assistant General Manager
The Twelve Thirty Club
08.2023 - Current
Quality Control Manager
Local Rental Host
09.2020 - 12.2023
Personal Trainer
Dagostino Fitness
04.2017 - 07.2024
Store Manager
Starbucks
03.2005 - 01.2010
Iowa Lakes Community College