Amber Holmes
Murfreesboro
Summary
Dynamic leader with proven expertise in POS system operation and exceptional customer service. Excelled in employee coaching, significantly enhancing team performance and guest satisfaction. Skilled in health and safety regulations, ensuring top compliance scores. Known for fostering a supportive work environment, leading to increased loyalty and repeat business.
Overview
16
16
years of professional experience
Work History
Bartender Shift Manager
Jims Bar and Grill
12.2020 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Front of House Shift Leader
Hattie B's Hot Chicken
01.2015 - 11.2020
- Resolved customer issues with professionalism, ensuring repeat business and positive reviews.
- Developed strong relationships with regular patrons, fostering a sense of community within the establishment.
- Ensured compliance with health department regulations, maintaining consistently high scores on inspections.
- Reduced wait times by implementing efficient table turnover strategies during peak hours.
- Trained new employees on company policies, procedures, and customer service expectations for seamless integration into the team.
- Enhanced communication between servers, bartenders, hosts/hostesses to improve overall teamwork.
- Managed staff scheduling and training, resulting in a well-prepared and cohesive team.
Server Trainer
Chedders Scratch Kitchen
04.2011 - 01.2015
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed mentorship program, pairing new servers with experienced staff to foster supportive work environment.
- Conducted regular workshops on handling difficult customer interactions, leading to fewer complaints.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.
- Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
Server
Cheddars Stratch Kitchen
07.2009 - 04.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Diploma - General Studies
Riverdale Highschool
Murfreesboro, TN05.2009
Skills
- POS system operation
- Ordering supplies
- Scheduling staff
- Employee coaching
- Health and safety
- Customer service
- Cash register operation
- Outgoing personality
- Menu memorization
- New hire training
- Highly reliable
Timeline
Bartender Shift Manager
Jims Bar and Grill
12.2020 - Current
Front of House Shift Leader
Hattie B's Hot Chicken
01.2015 - 11.2020
Server Trainer
Chedders Scratch Kitchen
04.2011 - 01.2015
Server
Cheddars Stratch Kitchen
07.2009 - 04.2011
Diploma - General Studies
Riverdale Highschool
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