Amber Humble
Powell
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Police Communications Officer
University of Tennessee Police Department
08.2025 - Current
- Roughly 3000 camera monitors
- NCIC
- JIMS
- CAD
- CENTRAL ALARM
- MULTI TASK
- PHONES
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Corrections
Knox County Sheriff's Office
03.2025 - 08.2025
- Safety and Security of Inmates
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Production
Lokar Performance Products
05.2022 - 03.2025
- Assemble antique automotive car parts
- Interpreted and recorded results of inspections and tests, assigned production status based on findings and determined utility of production line equipment.
- Supervised production planning while using appropriate tools and analysis for smooth production output.
Supervisor Dispatcher/Driver
United Auto Supply
03.2019 - 05.2022
- Organize runs and deliveries
- Making sure parts are picked in a timely fashion
- Oversee roughly 15 drivers
- Use multiple computer systems at once
- Gps
- Dash cam
- Schedule time off requests
- Write ups
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
Price and Signage Coordinator
Dicks Sporting Goods
09.2013 - 03.2019
- Responsibilities
- Stock
- Set up displays
- Maintain all signage throughout store
- Scan and activate new price changes
- Ship from store
- Audit
- Accomplishments
- I received an Award for most sales within my first month
- Skills Used
- Sales
- Customer Service
- Attention to detail
- Organized store merchandise racks by size, style, and color.
- Incorporated new design techniques to create innovative and eye-catching displays.
Team Lead, CSR, and Payment Processor
ACS
11.2009 - 08.2013
- Answer in-bound calls
- Process student loan payments
- Internet Explorer
- Excel
- Windows XP
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
Courier
Centrex Labratory
06.2004 - 09.2009
- Transport laboratory equipment
- Pick up and drop off x-rays and blood work
- Travel to different Patient Service Centers
Education
Associates In Applied Science - Criminal Justice Police
Cayuga Community College
Fulton, NY08.2016
High School - High School Diploma
North Syracuse High School
Cicero, NY06.2002
Skills
- Central Alarm
- Attention to detail
- Transportation management systems
- Communication skills
- Computer literacy
- Volt AI
- Machine Operator
- Avigilon access control system experience
- Emergency dispatch experience
- Leadership
- Word processing
- Quality control
- Driving
- Accounts receivable
- CAD - CAD software experience (1-2 years)
- Spot checks for inventory management
- Customer communication
- Accounts payable
- Galahier
- Client interaction via phone calls
- Forklift
- Productivity software
- Microsoft Office
- Management
- Data entry
- Technical Proficiency
- Microsoft Windows
- Decision making
- Intake
- Ethernet
- Customer service
- Order picking
- Supervising experience
- Analysis skills
- Organizational skills
- Computer skills
- NCIC
- Courier
- Electronic health records (EHR) management
- Dependability
- Computer operation
- Phone communication
- Debt collection phone call
- Writing skills
- Manufacturing
- Patient registration
- Microsoft Outlook
- Patient service
- Time management
- Microsoft Excel
Certification
- Firearms License
- First Aid Certification
- CPR Certification
- AED Certification
- Driver's License
- NCIC
- JIMS
Timeline
Police Communications Officer
University of Tennessee Police Department
08.2025 - Current
Corrections
Knox County Sheriff's Office
03.2025 - 08.2025
Production
Lokar Performance Products
05.2022 - 03.2025
Supervisor Dispatcher/Driver
United Auto Supply
03.2019 - 05.2022
Price and Signage Coordinator
Dicks Sporting Goods
09.2013 - 03.2019
Team Lead, CSR, and Payment Processor
ACS
11.2009 - 08.2013
Courier
Centrex Labratory
06.2004 - 09.2009
Associates In Applied Science - Criminal Justice Police
Cayuga Community College
High School - High School Diploma
North Syracuse High School