Amber Jackson
Sevierville
Summary
Hard-working, customer-focused employee with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Cook
Apple Valley Café
Townsend
12.2024 - 06.2025
- Prepared a wide variety of lunch and dinner items for customers.
- Maintained cleanliness and organization of kitchen workstations.
- Operated kitchen equipment, including grills, fryers, and ovens.
- Followed food safety guidelines to maintain a sanitary environment.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Checked completed orders for correct quantity and quality.
FOH Team Member
Peaceful Side Social and Creamery
Townsend
08.2024 - 04.2025
- Provided excellent customer service to create a warm and welcoming atmosphere
- Maintained cleanliness and organization in dining and service areas.
- Collaborated with team members to ensure efficient service during busy hours.
- Handled cash transactions accurately at the register and processed payments.
- Worked with managers to report and resolve customer issues or concerns.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Engaged with customers to promote menu items and special promotions.
Server
Puckett’s Restaurant
Pigeon Forge
02.2024 - 08.2024
- Provided excellent customer service in a fast-paced dining environment
- Processed payments efficiently using restaurant point-of-sale system.
- Handled customer complaints professionally and promptly resolved issues.
- Greeted customers, answered questions, and recommended specials to increase profits
Bowling Server
Downtown Flavortown
Pigeon Forge
02.2023 - 02.2024
- Maintained cleanliness and organization of bowling alley and attached dining area.
- Processed orders efficiently using point-of-sale systems during busy shifts.
- Balanced multi-tasking effectively and efficiently while serving a large volume of customers daily.
- Monitored guest satisfaction and ensured timely follow-up on requests or concerns.
- Checked customers in and out using the company’s reservation system.
- Operated entire bowling alley to ensure smooth operations mixed with excellent service, in a unique and exciting dining atmosphere.
Education
LPN - Nursing
Chattahoochee Valley Community College
Phenix City, AL 08.2007 - 05.2009
Skills
- Food preparation
- Food safety compliance
- Cash handling
- Problem solving
- Effective communication
- High-energy attitude
- Multitasking and organization
- Adaptive team player
- Sales promotion strategies
- Service-oriented mindset
Certification
- Tennessee ABC License current
Just Me
I genuinely thrive on serving
and assisting the public in many different settings. My own personal goals are to continue learning and growing as a person, while always remaining true to myself.
Timeline
Cook
Apple Valley Café
12.2024 - 06.2025
FOH Team Member
Peaceful Side Social and Creamery
08.2024 - 04.2025
Server
Puckett’s Restaurant
02.2024 - 08.2024
Bowling Server
Downtown Flavortown
02.2023 - 02.2024
LPN - Nursing
Chattahoochee Valley Community College
08.2007 - 05.2009
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