Amber Jones
Sevierville
Summary
Experienced in property management with a focus on tenant satisfaction and operational efficiency. Managed daily operations of residential properties, ensuring timely maintenance resolutions and effective communication between tenants and property owners. Developed marketing strategies to attract prospective tenants while maintaining accurate financial records and overseeing rent collection processes. Conducted regular property inspections to ensure compliance with safety standards and facilitated tenant screening processes for new occupants.
Overview
8
8
years of professional experience
Work History
Property Manager
Walling Properties
Sevierville
04.2017 - Current
- Managed daily operations of residential properties and ensured tenant satisfaction.
- Coordinated maintenance requests and supervised repair work for timely resolutions.
- Prepared lease agreements and conducted thorough tenant screenings for new occupants.
- Oversaw rent collection processes and addressed payment issues promptly.
- Maintained accurate property records and updated financial reports regularly.
- Developed marketing strategies to attract prospective tenants to available units.
- Facilitated communication between tenants and property owners regarding concerns or changes.
- Conducted regular property inspections to ensure compliance with safety standards.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Facilitated tenant paperwork processing and verification.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Met with prospective tenants to show property and assess applications or sign leases.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Built relationships with service vendors and submitted associated billing statements.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Property Manager
Walling Properties
Sevierville
04.2017 - Current
Skills
- Property management
- Lease negotiation
- Tenant screening
- Rent collection
- Financial reporting
- Maintenance coordination
- Vendor management
- Marketing strategies
- Customer service
- Conflict resolution
- Regulatory compliance
- Budget management
- Data management
- Inspection processes
- Relationship building
- Landscaping and grounds maintenance
- Building operations
- Payment collection
- Adaptable
- Software utilization
- Skilled multi-tasker
- Database management
- Debt control
- Valid [state name] driver's license
- Leasing operations
- Preventive Maintenance
- Marketing and advertising
- Property inspections
- Commercial property
- Preparing property agreements
- Financial budgeting and reporting
- Lease renewals
- Property accountability
- Accounting operations
- Contract negotiation
- Eviction notices
- Exceptional oral and written communication skills
- Maintenance scheduling
- Customer service-focused
- Property tours and inspections
- Multitasking
Timeline
Property Manager
Walling Properties
04.2017 - Current
Property Manager
Walling Properties
04.2017 - Current