Amber Ladd
Ashland City
Summary
Detail-oriented Administrative Professional with extensive experience in customer service and patient management. Skilled in managing client interactions and optimizing office efficiency through effective communication and organizational strategies. Committed to maintaining accurate records and supporting seamless front desk operations, consistently enhancing client satisfaction.
Overview
24
24
years of professional experience
Work History
Secretary
Beaver Engineering
Nashville
05.2024 - Current
- Scheduled appointments and maintained calendar for office staff.
- Managed processing of incoming and outgoing mail and packages, ensuring timely distribution.
- Assisted clients with forms and provided necessary information.
- Coordinated office supplies inventory, placing orders to maintain adequate stock levels.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed basic bookkeeping and document filing.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment, and monitored deliveries.
- Updated and maintained office policies and procedures, ensuring compliance and efficiency.
- Managed company calendar and scheduled events.
Patient Service Representative
Tennessee Oncology
Nashville
05.2022 - 05.2024
- Assisted patients with appointment scheduling and registration processes.
- Provided information about treatment options and services offered by the clinic.
- Facilitated communication between patients and healthcare providers to ensure clarity and resolve concerns.
- Addressed patient inquiries with empathy and professionalism, enhancing patient satisfaction.
- Maintained accurate patient records in electronic health systems daily.
- Collaborated with clinical staff to streamline patient flow and service delivery.
- Guided patients through insurance processes and financial responsibilities to promote understanding and compliance.
- Ensured a welcoming environment, supporting patient comfort during visits.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on a daily basis.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Reviewed patient accounts for accuracy on a regular basis.
Secretary
Hendersonville Medical Center
Hendersonville
11.2002 - 05.2022
- Managed front desk operations and greeted patients warmly.
- Maintained accurate patient records and updated information regularly.
- Assisted medical staff with administrative tasks and documentation.
- Managed phone inquiries and directed calls to ensure efficient communication across departments.
- Organized medical files while upholding confidentiality of patient data to maintain compliance and trust.
- Collaborated with team members to improve office workflow processes.
- Coordinated communications by taking calls, responding to emails, and interfacing with clients to support office operations.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Provided administrative support to the Office Manager and other staff members.
Education
High School Diploma -
Lighthouse Christian Accademy
Lafayette, TN05-2022
Skills
- Calendar management
- Data entry
- Appointment scheduling
- Record management
- Office procedures
- Customer relationship management
- Communication coordination
- Inventory management
- Document filing
- Front desk operations
- Problem solving
- Attention to detail
- Organizational skills
- Time management
- Phone etiquette
- Report generation
- File management
- Office correspondence
- Accounts payable
- Report generation
- Office administration
Timeline
Secretary
Beaver Engineering
05.2024 - Current
Patient Service Representative
Tennessee Oncology
05.2022 - 05.2024
Secretary
Hendersonville Medical Center
11.2002 - 05.2022
High School Diploma -
Lighthouse Christian Accademy