Hi, I’m
Amber Maki
Nashville
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Work Preference
Summary
Dedicated Patient Care Coordinator with proven experience in effective communication and appointment scheduling. Skilled in patient record management and problem-solving, ensuring seamless patient experiences and satisfaction.
Overview
14
years of professional experience
Work History
Stein Dental CareNashville
Patient Care Coordinator
07.2025 - 12.2025
Job overview
- Maintained accurate patient records and updated information in the system.
- Communicated effectively with dental staff to ensure seamless patient flow.
- Coordinated patient appointments and managed scheduling conflicts.
- Educated patients on oral health practices and post-treatment care.
The Union StationNashville
Front Desk Agent
07.2024 - 07.2025
Job overview
- Welcomed guests with friendly demeanor and professional service.
- Managed check-in and check-out processes efficiently for all guests.
- Resolved guest inquiries and concerns promptly to ensure satisfaction.
- Maintained knowledge of hotel services, amenities, and local attractions.
The ARC of NashvilleNashville
Administrative Assistant
03.2021 - 07.2024
Job overview
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated scheduling and logistics for meetings and events, ensuring seamless operations.
- Managed correspondence and communication between departments, enhancing information flow.
- Developed organizational systems for files and documents, improving retrieval efficiency.
Personal Employer
Household Manager
05.2012 - 03.2021
Job overview
- Organized household schedules to optimize time management and efficiency.
- Coordinated maintenance and repair services, ensuring timely resolutions of issues.
- Managed inventory of household supplies, streamlining procurement processes.
- Oversaw daily operations, ensuring adherence to established routines and procedures.
- Mentored household staff, fostering skill development and teamwork.
Education
San Diego Christian
Associate of Arts from Psychology & Philosophy
05-2015
Skills
- Patient record management
- Appointment scheduling
- Dental terminology
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Affiliations
Have attended nearly 90 hours of in person training at MGE, covering patient scheduling, conflict resolution, creating treatment plans and acquiring new patients.
Education and Training
other
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Increased departmental transparency and opened up communication channels to improve team collaboration.
- Facilitated increased patient scheduling through positive patient relations, networking & follow ups.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
Software
Microsoft Word
Microsoft Excell
Curve
Weave
Interests
Self expansion, reading, linguistics.
Certification
- In person MGE courses Training - 90 hours
Timeline
Patient Care Coordinator
Stein Dental Care
07.2025 - 12.2025
Front Desk Agent
The Union Station
07.2024 - 07.2025
Administrative Assistant
The ARC of Nashville
03.2021 - 07.2024
Household Manager
Personal Employer
05.2012 - 03.2021
San Diego Christian
Associate of Arts from Psychology & Philosophy