Amber Mason
Cordova
Summary
Professional in corrections with solid foundation in supervising and managing inmate activities while ensuring safety and protocol adherence. Known for fostering collaborative team environment and achieving operational goals. I am adaptable to changing circumstances and reliable in high-pressure situations. Also skilled in conflict resolution and team leadership.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Corrections Sergeant
Shelby County Division of Corrections
Memphis, TN
11.2025 - Current
- Dedicated Corrections Sergeant of 1 year with 8 plus years of working in corrections. Applied conflict resolution techniques to de-escalate potentially volatile situations, ensuring safety of residents and staff. Monitored federal and state residents in correctional facility to maintain order, security, and compliance with regulations.
- Supervised daily operations, ensuring compliance with safety and security protocols.
- Trained and mentored staff in conflict resolution and crisis management techniques.
- Coordinated inmate schedules, including recreation, meals, and visitation to optimize facility operations.
Corrections Program Specialist 1
Shelby County Division of Corrections
Memphis, TN
04.2018 - 11.2025
- Collaborated with prison population to develop and implement rehabilitation program rules for successful reintegration upon release.
- Developed and implemented program policies to enhance operational efficiency.
- Coordinated training sessions for staff to improve compliance with regulations.
- Analyzed program data to identify trends and inform decision-making processes.
Shoe Coordinator/Key Carrier
Marshalls
Memphis, TN
03.2017 - 03.2018
- Organized inventory and updated store spreadsheets, analyzed business trends through weekly and monthly strategy reports, and coordinated execution of plans with store management.
Retail Sales Associate
Macys
Memphis, TN
11.2012 - 03.2017
- Delivered exceptional sales service, assessed customer needs, and provided detailed assistance on product features, contributing to high customer satisfaction.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using POS systems, ensuring customer satisfaction and accuracy.
- Maintained visual merchandising standards by organizing product displays and promotional materials.
Education
Bachelor of Science - Social Work
The University of Memphis
Memphis, TN12-2017
Bachelor of Science - undefined
Middle Tennessee State University
Murfreesboro, TN12-2011
Skills
- Crisis response
- De-escalation skills
- Conflict Resolution
- Situational Awareness
- Leadership training
- Problem Solving
- Attention to Detail
- Time Management
- Customer Service
- Google Workspace
- Microsoft Office
- Report Writing
Accomplishments
- Supervised team of 10 plus staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed 40 hours of Leadership Tier 1 Training with Tennessee Corrections Institute
- Completed 40 hours of Supervisor training with Shelby County Division of Corrections
- OSHA and TOSHA Safety Certified
- Microsoft Office Specialist
Certification
Certified in CPR and first aid
AWARDS
Desk Assistant of the Month/MTSU Housing and Residential Life
Timeline
Corrections Sergeant
Shelby County Division of Corrections
11.2025 - Current
Corrections Program Specialist 1
Shelby County Division of Corrections
04.2018 - 11.2025
Shoe Coordinator/Key Carrier
Marshalls
03.2017 - 03.2018
Retail Sales Associate
Macys
11.2012 - 03.2017
Bachelor of Science - undefined
Middle Tennessee State University
Bachelor of Science - Social Work
The University of Memphis