Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber McKinley

Humboldt

Summary

Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.

Overview

9
9
years of professional experience

Work History

Receptionist

H&r Block
Milan
12.2024 - Current
  • Scheduled and confirmed appointments
  • Made campaign calls
  • Scanned in paperwork for clients

  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Receptionist

H&r Block
Milan
12.2023 - 04.2024
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors and provided them with assistance.
  • Scheduled and confirmed appointments.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled appointments for clients, customers, and other visitors.

Made campaign calls

Scanned in paperwork for clients

  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Receptionist

H&r Block
Milan
12.2022 - 04.2023
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Greeted visitors and provided them with assistance.
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Verified visitors' identification cards before allowing access to the building.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Made campaign calls

Scanned in paperwork

Machine Operator

Bongards' Creameries
Humboldt
06.2016 - 12.2019
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Set up and operate machine tools to produce precision parts and instruments.
  • Monitor the feed and speed of machines during the machining process.
  • Adjusted machine settings according to production requirements.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Started up, shut down and checked water and wastewater treatment processes.
  • Carry out regular safety checks on machinery prior to operation.

Education

GED -

Trenton Adult School
Trenton, TN
06-2011

Skills

  • Appointment scheduling
  • Customer service
  • Multi-line phone operation
  • Payment processing

Timeline

Receptionist

H&r Block
12.2024 - Current

Receptionist

H&r Block
12.2023 - 04.2024

Receptionist

H&r Block
12.2022 - 04.2023

Machine Operator

Bongards' Creameries
06.2016 - 12.2019

GED -

Trenton Adult School
Amber McKinley