Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Philpott

Celina

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional multitasking abilities, honed at Doris Diner. Proven track record in enhancing customer satisfaction and optimizing service efficiency. Skilled in relationship management and adept at handling complaints, ensuring a welcoming atmosphere that fosters repeat business.

Professional hospitality worker prepared for this role. Experience in delivering exceptional guest service, ensuring customer satisfaction, and maintaining clean and organized dining environment. Strong focus on team collaboration, reliability, and adaptability to changing needs. Skilled in communication, problem-solving, and multitasking, with friendly and approachable demeanor.

Hospitality professional with strong background in providing high-quality service in busy restaurant settings. Known for enhancing guest experiences and contributing to smooth operations. Focuses on teamwork and consistently meets changing demands with reliability and flexibility. Proficient in customer interaction, order accuracy, and maintaining clean dining area.

Overview

20
20
years of professional experience

Work History

Wait Staff Member

Ollie's Place
09.2022 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.

Sales Associate

Celina Lumber Company
01.2020 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier

Mitchell Creek Marina
04.2020 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Waitstaff Manager

Doris Diner
06.2005 - 10.2018
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
  • Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
  • Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.

Education

Dental Assistant -

Genesis Career College
Cookeville, TN
12-2021

Clay County High School
Celina, TN
05-2005

Skills

  • Strong multitasking
  • Efficient organization
  • Professional appearance
  • Memory retention
  • Handling complaints
  • Supply restocking
  • Salesmanship
  • Strong work ethic
  • Relationship management

Timeline

Wait Staff Member

Ollie's Place
09.2022 - Current

Cashier

Mitchell Creek Marina
04.2020 - 04.2021

Sales Associate

Celina Lumber Company
01.2020 - 10.2022

Waitstaff Manager

Doris Diner
06.2005 - 10.2018

Dental Assistant -

Genesis Career College

Clay County High School
Amber Philpott