Amber Robinson
Smyrna
Summary
Dynamic front desk professional with a friendly demeanor and strong customer service skills, honed at Knoxville Orthopedic Clinic. Proven ability to multitask and problem-solve in fast-paced environments while maintaining organized workflows. Recognized for fostering teamwork and delivering exceptional first impressions, ensuring a welcoming atmosphere for all visitors.
Overview
14
14
years of professional experience
Work History
Front Desk
Knoxville Orthopedic Clinic
08.2010 - 07.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Front Desk Receptionist
BHCA
04.2004 - 04.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Farragut High School
Knoxville, TN05.1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Active listening
- Housekeeping
Timeline
Front Desk
Knoxville Orthopedic Clinic
08.2010 - 07.2018
Front Desk Receptionist
BHCA
04.2004 - 04.2009
High School Diploma -
Farragut High School
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