Amber Schuller
Clarksville
Summary
Motivated and detail-oriented hard worker with a focus on top-tier customer service. Possessing excellent communication skills and a keen eye for detail, dedicated to ensuring accuracy and efficiency in all aspects of Facility Administrator processes. Committed to delivering exceptional service to colleagues and the community we serve. Experienced social services professional dedicated to fostering positive outcomes and enhancing community well-being. Skilled in providing support, advocacy, and resources to diverse populations while upholding high ethical standards. Demonstrates a collaborative approach, adaptability to changing needs, and a focus on delivering impactful results. Proficient in case management, crisis intervention, and effective communication.
Overview
9
9
years of professional experience
Work History
Supported Employment and Education Specialist
02.2025 - Current
- Providing quality consumer care
- Address mental health, physical health, social determinants of health, gaps in care, and ED/IP utilization.
- Provide side by side approach to consumers in evaluating and addressing barriers to engagement in treatment.
- Assist with referral and linkage to community resources and advocate for consumers whenever necessary.
- Follow training handouts and policies to ensure consumer care is delivered with the utmost quality.
- Ensure timely and comprehensive documentation as informed by agency policies and procedures.
- Meet productivity standards as indicated in the policies and procedures.
Care Manager I
08.2022 - Current
- Continual assessment of consumers’ strengths, needs, supports, and goals
- Provide comprehensive care management services to consumers
- Collaboratively complete comprehensive and individualized care plan, crisis plan, PRAPARE screening tool, Columbia Suicide Severity Risk Scale (CSSRS), and DLA/CANS assessment tools within 30 days of consumer admission to MHC services, and every 6 months thereafter
- Assist with referral and linkage to internal and community resources to ensure consumers are successfully connected and receiving needed supports
- Ensure efficient, timely, and coordinated transition of consumers when needed within the agency and the community
Certified Family Support Specialist
02.2022 - 08.2024
- Teach the child/youth and caregiver how to identify and utilize their strengths in achieving the family’s goals.
- Teach and model the value of every individual’s experience caring for a child or youth with a mental, emotional, behavioral (MEB) or co-occurring disorder.
- Assist caregivers in meeting their child/youth’s needs through support, education, and guidance in school-related meetings and substance abuse and co-occurring disorders as well as providing information.
- Understand and utilize specific interventions necessary to assist caregivers in developing a family team and in establishing and meeting their child/youth and family’s individualized goals.
- Assist caregivers in learning how to access community resources and in making positive treatment choices for their child/youth and family.
Behavioral Health Care Coordinator
09.2021 - 02.2022
- Ensure all phases and activities of the Wraparound Process are done with high quality, fidelity, and accountability to family team.
- Provide outreach and engagement to families upon referral to the program by conducting initial phone contact and the assessment process with the assistance of the Family Support Specialist (FSS).
- In partnership with the FSS and therapist, provide face-to-face direct service hours to families including support, referrals, and assistance with the development of positive parenting, crisis planning, basic life skills, and parenting a youth with special needs.
- Maintain up-to-date case records on each client family, including weekly contact reports, service agreements, evaluations, and termination summaries.
- Maintain and build community relations through education, advocacy, and participation in external meetings such as the Community Action Board (CAB), Council on Children's Mental Health (CCMH), and other meetings related to Youth and families.
Passport Representative
Ascend Federal Credit Union
04.2016 - 06.2021
- Checked account details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Completed special procedures for customers such as ordering new checks, stopping payments, or investigating identity theft.
Education
Bachelor of Science - Allied Health Technology
Middle Tennessee State University
Murfreesboro, TN05.2021
Associate of Science - Social Work
Motlow State Community College
Tullahoma, TN05.2017
Skills
- Attention to Detail
- Organized
- Problem Solving
- Communication
- Time Management
- Team Collaboration
- Self-Starter
- Compassionate
- Client advocacy
- Conflict resolution
Timeline
Supported Employment and Education Specialist
02.2025 - Current
Care Manager I
08.2022 - Current
Certified Family Support Specialist
02.2022 - 08.2024
Behavioral Health Care Coordinator
09.2021 - 02.2022
Passport Representative
Ascend Federal Credit Union
04.2016 - 06.2021
Associate of Science - Social Work
Motlow State Community College
Bachelor of Science - Allied Health Technology
Middle Tennessee State University
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