Amber Shifflett
Gallatin,TN
Summary
Dynamic clinical leader with extensive experience at Vanderbilt Medical Center, excelling in staff development and quality improvement. Proven track record in enhancing patient outcomes through effective care coordination and interdisciplinary collaboration. Skilled in data gathering and conflict management, driving initiatives that significantly reduced turnover rates and improved patient satisfaction.
Overview
22
22
years of professional experience
Work History
Assistant Nurse Manager/Clinical Manager
Vanderbilt Medical Center
08.2022 - Current
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Evaluated staff performance regularly, providing constructive feedback and support for professional development opportunities.
- Managed scheduling to ensure optimal coverage while maintaining a healthy work-life balance for staff members.
- Developed departmental goals and objectives to improve satisfactory rating with patients.
- Ensured timely documentation of all nursing activities within electronic medical records system, contributing to accurate record keeping and informed decision-making processes.
- Maintained open lines of communication with patients'' families to ensure their needs were met and concerns addressed promptly.
- Served as a liaison between nursing staff and administration, advocating for the needs of both parties to promote overall organizational success.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Maintained compliance with regulatory standards by staying up-to-date on industry best practices and incorporating them into daily operations as necessary.
- Promoted a positive work environment by fostering open communication, teamwork, and professional growth opportunities for nursing staff.
- Improved patient safety through close monitoring of infection control practices within the department.
- Streamlined nursing operations for efficiency and quality improvement by conducting regular audits and addressing areas of concern.
- Verified facility remained up-to-date and compliant with laws and regulations.
- Reduced turnover rate by implementing effective recruitment strategies, attracting highly skilled nursing professionals to join the team.
- Increased patient satisfaction by implementing individualized care plans and coordinating with interdisciplinary teams.
- Enhanced staff competency by developing and delivering targeted training programs, resulting in improved patient outcomes.
- Established and continuously optimized unit schedules and individual work assignments.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Managed 5 - 7 nurses and nursing activities in 25 station outpatient clinic by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Worked at least 40 hours per month as floor nurse to maintain clinical proficiency.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Created customized care plans, working with clinic staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Oversaw hiring, onboarding, and evaluation of nursing staff, contributing to a high-performing team environment.
- Selected, promoted and terminated staff members.
Assistant Nurse Manager/Nurse Manager
University of Virginia Medical Center
04.2019 - 08.2022
- Collaborated with other departments to streamline processes and enhance interdisciplinary teamwork, ultimately improving continuity of care for patients.
- Assisted in budget management, optimizing resource allocation to maximize patient care quality without compromising fiscal responsibility.
- Participated in hospital-wide initiatives aimed at improving overall patient experience and satisfaction levels.
- Communicated with members of medical staff and department heads during weekly update meetings.
- To reduce hospital-acquired infections, falls, and medication errors for improved patient safety.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed 7 nurses and nursing activities in 12 - 25 station outpatient clinic by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Implemented infection control measures, resulting in reduced incidence of hospital-acquired infections.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
Charge Nurse
University of Virginia Medical Center
11.2017 - 04.2019
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Supervised and managed daily scheduling, tasking, and administration.
- Streamlined shift handovers, ensuring seamless continuity of care and minimizing information gaps.
- Monitored patient reactions after administering medications and IV therapies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Clinical Coordinator RN
DaVita
07.2012 - 11.2017
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
- Increased staff retention rates by fostering professional development opportunities and creating a supportive work environment.
- Promoted a culture of safety by identifying potential risks, implementing preventive measures, and conducting staff training sessions.
- Developed strong relationships with patients and families through compassionate communication and education on treatment options.
- Streamlined nursing operations for increased efficiency through effective scheduling and resource allocation.
- Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on current industry trends.
- Improved patient outcomes with thorough assessments, individualized care plans, and timely interventions.
- Reduced hospital readmissions by providing comprehensive discharge planning and follow-up support.
- Collaborated with interdisciplinary teams to optimize patient care and address complex medical issues.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Supervised and managed daily activities of clinical team consisting of 6 physicians, 10 nurses, and 16 support staff.
- Built strong relationships with patients and families for optimized care satisfaction.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Investigated and resolved issues affecting the outpatient clinic operations and patient care.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Implemented new policies and educated staff on changes.
- Monitored patient reactions after administering medications and IV therapies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
Charge Nurse
DaVita
06.2009 - 11.2011
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Reduced medication errors by establishing stringent medication administration procedures.
- Coordinated daily nursing activities to ensure compliance with healthcare regulations, significantly reducing risk of non-compliance.
- Fostered culture of continuous improvement, leading to adoption of innovative nursing practices.
- Managed supply of medical equipment and consumables, ensuring availability and reducing instances of stock-outs.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Managed patients recovering from medical or surgical procedures.
- Supervised and managed daily scheduling, tasking, and administration.
- Recorded details regarding therapies to keep patient charts updated.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Monitored patient reactions after administering medications and IV therapies.
Patient Care Technician, Dialysis
DaVita
09.2003 - 06.2009
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity while at the outpatient clinic.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Enhanced patient comfort by providing compassionate chairside care and support.
- Documented patient information and care activities in electronic health record.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Bachelor of Science - Nursing Leadership And Management
Aspen University
Denver, CO10-2021
Associate of Science - Nursing
Blue Ridge Community College
Weyers Cave, VA05-2009
High School Diploma -
Spotswood High School
Penn Laird, VA06-2000
Skills
- Staff development
- Quality improvement
- Ethical practice
- Care coordination
- Clinical leadership
- Data gathering
- Interdisciplinary collaboration
- Outcome improvement
- Healthcare technology
- Critical thinking
- Performance improvement
- Deadline management
- Multitasking and organization
- Conflict management
Timeline
Assistant Nurse Manager/Clinical Manager
Vanderbilt Medical Center
08.2022 - Current
Assistant Nurse Manager/Nurse Manager
University of Virginia Medical Center
04.2019 - 08.2022
Charge Nurse
University of Virginia Medical Center
11.2017 - 04.2019
Clinical Coordinator RN
DaVita
07.2012 - 11.2017
Charge Nurse
DaVita
06.2009 - 11.2011
Patient Care Technician, Dialysis
DaVita
09.2003 - 06.2009
Bachelor of Science - Nursing Leadership And Management
Aspen University
Associate of Science - Nursing
Blue Ridge Community College
High School Diploma -
Spotswood High School
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