Amber Swayne
Memphis
Summary
Adept at driving operational excellence, I elevated store performance at Family Dollar by implementing effective inventory management and promotional planning. My leadership not only enhanced team efficiency but also fostered an environment of superior customer service. Expert in personnel development and store operations oversight, I consistently achieve and surpass business goals.
Overview
3
3
years of professional experience
Work History
Store Manager
Family Dollar
Memphis
09.2023 - 01.2025
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Planned special promotions or discounts based on market trends.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety regulations and company policies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored progress by establishing plans, budgets and measuring results.
- Trained and mentored associates to teach daily tasks and procedures.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed orders to restock shelves.
- Updated and maintained store signage and displays.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Subway
Memphis
09.2021 - 09.2023
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored staff performance and addressed issues.
- Ensured compliance with regulatory requirements and industry standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assigned work and monitored performance of project personnel.
Education
GED -
Dyersburg Community College
Dyersburg, TN09-2001
Skills
- Personnel development
- Store operations oversight
- Hourly shift management
- Promotional planning
- Operational budgeting
- Inventory management
- Accurate money handling
- Merchandise planning
- Customer service
Timeline
Store Manager
Family Dollar
09.2023 - 01.2025
Manager
Subway
09.2021 - 09.2023
GED -
Dyersburg Community College