Amberlei Lawley
Mountain City
Summary
Reliable Clerical Office Staff with background in handling diversified administrative tasks, including filing, scheduling appointments and assisting clients. Known for demonstrating strong communication skills and maintaining high standard of organization. Skilled at problem-solving and multitasking while consistently meeting deadlines. Significant impact on office efficiency recognized through improved systems and streamlined processes in previous work experience.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Clerical Office Staff Member
Boone Dermatology Clinic
Boone
07.2025 - Current
- Managed patient scheduling and appointment confirmations efficiently.
- Processed patient intake forms and maintained accurate records.
- Assisted with billing and insurance verification tasks daily.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained cleanliness of reception area to provide a welcoming environment.
- Supported administrative staff with various clerical tasks as needed.
- Operated office equipment such as copiers, scanners, printers and fax machines.
- Greeted visitors, answered phones and provided customer service.
- Answered incoming calls, directed inquiries to appropriate personnel, and took accurate messages.
Patient Access Representative
Ensemble Health Partners
Mountain City
02.2022 - 10.2024
- Facilitated patient registration processes in a fast-paced healthcare environment.
- Verified insurance eligibility and benefits for incoming patients efficiently.
- Managed patient inquiries and concerns through effective communication skills.
- Maintained accurate patient records in electronic health record systems diligently.
- Educated patients on financial responsibilities and payment options clearly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
Education
Medical Administrative Assistant
Tennessee College of Applied Technology
Elizabethton, TN 01.2011 - 01.2012
Skills
- Patient scheduling
- Insurance verification
- Electronic record management
- Medical billing
- HIPAA compliance
- Office equipment operation
- Effective communication
- Problem solving
- Time management
- Scheduling appointments
- Reception duties
Timeline
Clerical Office Staff Member
Boone Dermatology Clinic
07.2025 - Current
Patient Access Representative
Ensemble Health Partners
02.2022 - 10.2024
Medical Administrative Assistant
Tennessee College of Applied Technology
01.2011 - 01.2012