Amber townsel
Cordova
Summary
Experienced with implementing comprehensive security measures to ensure safety and compliance. Utilizes effective team leadership and crisis management strategies to handle complex security situations. Track record of maintaining high safety standards and enhancing security protocols through continuous improvement.
Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
10
10
years of professional experience
Work History
Security Captain
Securitas Security Services USA
04.2021 - Current
- Reduced incidents of theft and vandalism by conducting thorough risk assessments and addressing potential vulnerabilities.
- Created detailed incident reports, maintaining accurate records for future reference and analysis.
- Collaborated with local law enforcement agencies for improved communication during emergency situations.
- Enhanced overall security by implementing strategic patrol routes and surveillance techniques.
- Demonstrated adaptability by quickly responding to changes in threat levels or environmental conditions during high-risk situations.
- Conducted regular safety drills to familiarize staff with proper emergency response procedures, promoting a culture of preparedness.
- Ensured the safety of employees and guests through proactive monitoring of security cameras and regular foot patrols.
- Reviewed/created existing security policies regularly, recommending updates as needed based on industry best practices or evolving threats.
- Served as a liaison between the organization and external security consultants, ensuring seamless integration of third-party services.
- Managed access control systems to prevent unauthorized entry into restricted areas of the facility.
- Maintained strict confidentiality when handling sensitive information pertaining to company assets or personnel matters.
- Utilized advanced technology tools such as Badge Scans or Alarm Monitoring software for enhanced identification accuracy.
- Trained junior security officers on proper protocols and procedures, leading to a more efficient and effective team.
- Conducted routine maintenance checks on security equipment, reducing downtime due to technical malfunctions.
- Oversaw investigations into reported security breaches, ultimately identifying root causes and implementing corrective actions.
- Streamlined emergency response procedures, resulting in faster incident resolution times and minimal disruption to daily operations.
- Developed comprehensive security plans for special events, ensuring the safety of all attendees and minimizing disruptions.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented strategies to prevent and respond to security incidents.
- Collaborated with management to develop security policies and procedures.
- Screened vendors and contractors before granting access to restricted areas within property.
- Supervised team of 38 security personnel of Master Schedule.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Return Clerk
PDS
04.2020 - 04.2021
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Supported loss prevention efforts by verifying product authenticity, detecting fraudulent activities, and reporting suspicious incidents to supervisors.
Administrative Clerk
Technicolor
08.2018 - 08.2019
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
Pharmacy Technician
Walgreens
03.2015 - 08.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Education
No Degree - Pharmacy Technician
Concorde Career College
Memphis, TN02-2015
Skills
- Physical security
- Security protocols
- Access control
- Alarm systems
- Surveillance systems
- Incident response
- Patrol procedures
- Security training
- Security personnel training
- Daily incident reporting
- Team leadership
- Staffing and scheduling
Licensed Unarmed Security Personnal
According to the Department of Commerce and Insurance Standards Unarmed Security requires a license to work in this great state.
Timeline
Security Captain
Securitas Security Services USA
04.2021 - Current
Return Clerk
PDS
04.2020 - 04.2021
Administrative Clerk
Technicolor
08.2018 - 08.2019
Pharmacy Technician
Walgreens
03.2015 - 08.2017
No Degree - Pharmacy Technician
Concorde Career College
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