Amelia Anderson
Englewood
Summary
Driven professional with a proven track record at Amazon, adept in GPS and route planning (hard skill) and enhancing customer experience (soft skill). Excelled in optimizing delivery schedules and increasing efficiency through strategic route management. Demonstrated adaptability and commitment to results, significantly improving team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sales Floor Associate Cashier
Advance Auto Parts
05.2024 - Current
- Performed cash, card and check transactions to complete customer purchases.
- Conducted Bank transactions and deposits
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Issued receipts and processed refunds, credits, or exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Professional Driver
Airport Shuttle Of Phoenix
10.2021 - 03.2024
- Upheld high standards of professionalism and discretion while working with high-value clients.
- Assisted passengers with entering and exiting vehicles safely and securely stowing baggage to minimize damage risk.
- Planned and adjusted optimal routes based on traffic and weather conditions to avoid delays and optimize schedules.
- Maintained accurate logs of all deliveries and trips.
- Operated vehicles, following all safety protocols and procedures.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Cleaned and noted vehicle maintenance requirements, and accessed vehicle for damage after each shift.
- Delivered exceptional service by promptly addressing and resolving passenger concerns and requests.
Dispatcher
Amazon
10.2018 - 11.2021
- Used computerized systems to track 30+ fleet vehicles and allocated routes, performed scheduling and maintained customer contact.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Planned, organized, and managed work of staff to accomplish consistent performance within organizational standards.
- Oversaw routes and conditions of field units to manage daily schedule and maintain organized shifts.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
Loss Prevention Security Officer
Goodwill Industries Of Southern Arizona
05.2016 - 10.2018
- Reduced instances of theft by conducting thorough security patrols and surveillance monitoring.
- Enhanced store safety by identifying potential hazards and addressing them promptly.
- Collaborated with management to develop and implement effective loss prevention strategies.
- Assisted in internal investigations, leading to the resolution of numerous cases of employee theft.
- Supported local law enforcement by providing detailed reports of incidents and cooperating in investigations when necessary.
- Prevented shoplifting incidents through proactive engagement with customers and consistent visual presence on the sales floor.
- Evaluated store layout for vulnerabilities, recommending changes that led to increased security measures.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Educated store personnel in the application of best practices and comply with loss prevention policies and procedures.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Worked in liaison with law enforcement and security personnel in issue investigation.
- Developed strong relationships with staff members, fostering a culture of trust and accountability within the workplace.
- Increased overall security awareness through regular training sessions for staff members.
Retail Merchandiser
Goodwill Industries Of Southern Arizona
03.2012 - 04.2016
- Coordinated with 16 locations and maintained their optimal inventory levels utilizing company practices.
- Enhanced store sales through effective product placement and targeted promotions.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
- Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
- Maximized floor space utilization with strategic product arrangement, catering to customer preferences and shopping behaviors.
- Developed creative solutions for unique visual challenges within limited display spaces while adhering to corporate guidelines.
- Identified opportunities to increase store sales and developed actionable strategies.
- Trained store personnel on product features to drive sales and increase product awareness.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZSkills
- Time Management
- Intermediate Computer Knowledge
- Punctual and Reliable
- Shipping and Packaging
- GPS and Route Planning
- Safe Driving Techniques
- Route Planning
- Multitasking
- Verbal and Written Communication
- Customer Service
- Customer Rapport
- Customer Experience Enhancement
- Promoting Team Goals
- Delivery and Trip Logs
- Adaptability
Timeline
Sales Floor Associate Cashier
Advance Auto Parts
05.2024 - Current
Professional Driver
Airport Shuttle Of Phoenix
10.2021 - 03.2024
Dispatcher
Amazon
10.2018 - 11.2021
Loss Prevention Security Officer
Goodwill Industries Of Southern Arizona
05.2016 - 10.2018
Retail Merchandiser
Goodwill Industries Of Southern Arizona
03.2012 - 04.2016
High School Diploma -
Apache Junction High School
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