Amethyst Cummings
Mount Juliet
Summary
Detail-oriented and results-driven banking professional with 10 years of extensive experience in cash handling, management, and administrative skills. Proven track record of maintaining accuracy and efficiency in high-pressure environments. Currently enrolled in nursing school, seeking to leverage my strong organizational and customer service skills to transition into the healthcare field. Committed to providing exceptional care and support, with a focus on enhancing patient experience and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
First Horizon Bank
08.2024 - Current
- Proactively manage Outlook calendar ensuring adequate time to prepare for all in-Pperson or Webex meeting; recognize conflicts and prioritize appropriately; allow for sufficient travel time for offsite meetings.
- Assist all Team Leaders with new hire onboarding and assimilation including but not limited to badge access, parking, access requests, and workstation preparation.
- Assist with the preparation for all meetings, including preparing agendas, room reservations, catering, technology, logistics with presenters, speaker coordination, taking notes and distribution of action items, along with preparing presentation, or training materials.
- Varying administrative tasks including but not limited to booking appointments, special projects, coordinating travel, light project management and expense management.
- Assist with weekly pipeline and dashboard reporting. Assist with Power BI Reporting. BSE Reporting and Forecasting Prepare the PowerPoint Presentation for division and management meetings.
Commercial Client Specialist Team Lead
First Horizon Bank
04.2023 - 08.2024
- Promote a positive work environment by encouraging teamwork, celebrating successes, and fostering a culture of respect and continuous improvement within the department.
- Prepare and deliver monthly reports for review by senior leadership to support informed decision-making.
- Enhance client satisfaction by addressing and resolving complex issues promptly.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborate with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Nurture long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional client support.
Commercial Client Specialist
IBERIABANK a division of First Horizon Bank
11.2016 - 04.2023
- Mastered compliance and operational risk policies, processes, and procedures.
- Responded to client requests, offering excellent support and tailored recommendations to address needs
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Trained new team members on best practices for managing client accounts, fostering a culture of continuous learning within the department.
- Provided comprehensive support to Commercial Relationship Managers assisting in closing deals and increasing overall sales performance.
Relationship Banker
IBERIABANK a division of First Horizon Bank
06.2016 - 11.2016
- Networked in the community to increase client base and encourage existing clients to expand financial portfolios
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Achieved excellent client satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Boosted sales of bank products through effective cross-selling and deepening relationship efforts.
- Established new accounts for high-net-worth individuals and serviced existing accounts to maximize revenue.
Universal Banker
IBERIABANK a division of First Horizon Bank
09.2014 - 06.2016
- Cross-sold new and existing financial relationships within a highly competitive sales environment
- Processed transactions such as deposits, withdrawals, payments, transfers, and wires
- Mitigated loss and served as a subject matter expert for identifying fraud and suspicious activity.
- Recognized needs and referred to appropriate representative or line of business for cross-selling or service opportunities
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Answered client inquiries regarding account balances, transaction history, service charges, and interest rates.
Education
Bachelor of Science - Nursing
South College
Nashville TN01-2027
Master of Business Administration - MBA - Human Resources
Trevecca Nazarene University
05.2024
Bachelor of Business Administration - BBA - Business Administration and Management, General
LeMoyne-Owen College
05.2020
Skills
- Emotional Intelligence
- Strategic Planning
- Teamwork and Collaboration
- Employee Onboarding
- Talent management
- Relationship Building
- Document preparation efficiency
- Report development
Certification
Business and Commerical Lending- American Bankers Association
Timeline
Senior Administrative Assistant
First Horizon Bank
08.2024 - Current
Commercial Client Specialist Team Lead
First Horizon Bank
04.2023 - 08.2024
Commercial Client Specialist
IBERIABANK a division of First Horizon Bank
11.2016 - 04.2023
Relationship Banker
IBERIABANK a division of First Horizon Bank
06.2016 - 11.2016
Universal Banker
IBERIABANK a division of First Horizon Bank
09.2014 - 06.2016
Master of Business Administration - MBA - Human Resources
Trevecca Nazarene University
Bachelor of Business Administration - BBA - Business Administration and Management, General
LeMoyne-Owen College
Business and Commerical Lending- American Bankers Association
Bachelor of Science - Nursing
South College
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