Amie Ridge
Ooltewah,TN
Summary
Dedicated and experienced practice manager with 20 years of experience in medical imaging, including managing daily operations, developing training programs, and implementing strategic plans to improve patient care and satisfaction. Proven in leading performance evaluations, creating policies and procedures, and managing inventory levels. Skilled in office management, supervising, and hospitality. Possesses certifications in radiology and mammography and Bachelor’s Degree in Business Administration.
Overview
20
20
years of professional experience
Work History
Mammographer
Chattanooga Imaging
07.2024 - Current
- Operate and maintain mammography equipment, including regular calibration and quality control checks
- Responsible for FDA inspections at several locations
- Educated patients about the mammography procedure, addressing any concerns or questions they may have
- Implemented efficient workflow processes to maximize productivity without compromising patient care or safety
- Assisted in the training and supervision of new technologists, ensuring compliance with departmental policies and procedures
- Collaborated with radiologists to review images and provide accurate interpretations for diagnosis
Practice Manager
Winn Smiles
10.2022 - 06.2024
- Managed daily operations of a busy dental office overseeing a team of 15 staff members
- Developed and implemented training programs for new hires, ensuring consistent quality of service and timely reviews to monitor progress
- Worked closely with our billing department to ensure timely collections
- Collaborated with dentists to develop and implement strategic plans to improve patient care, satisfaction, and production per hour
- Maintained compliance with all regulatory requirements, including HIPAA and OSHA standards
- Led performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Created policies and procedures manual to ensure consistency across all aspects of the practice's operations
- Coordinated staff schedules to optimize coverage during peak hours while controlling labor costs effectively
- Conducted daily morning huddles with staff members to communicate updates on practice policies, procedures, and goals
- Led monthly team meetings to discuss practice goals, address challenges, and foster a collaborative work environment
- Developed and maintained positive relationships with referring dentists and specialists
- Implemented performance metrics tracking system to monitor key performance indicators (KPIs) such as patient satisfaction scores and revenue growth
- Managed the recruitment process for new hires including conducting interviews and making hiring decisions based on qualifications
Center Manager
Chattanooga Imaging
11.2005 - 09.2022
- Manages and supported members of clinical and administrative staff
- Optimized workflow by encouraging cross training across modalities
- Developed and implemented training programs and review processes in the company's Mammography departments
- Worked closely with Radiologists and referring physicians
- Resolved patient complaints or issues promptly and effectively, maintaining high levels of patient satisfaction
- Created daily, weekly, and monthly reports on timeliness of all processes of the patient visit and revenue cycles
- Used cost-saving measures such as “just in time” ordering and tightening of inventory systems
- Worked with the ACR, FDA, and RadSite for accreditation in multiple modalities
Education
BBA - Business Administration
Bryan College
Dayton, TN12-2021
Associate of Science - Radiologic Technology
Chattanooga State Community College
Chattanooga, TN05-2002
Skills
- Practice management
- Workflow management
- Strategic planning
- Regulatory compliance
- Policy development
- Budget oversight
- Performance metrics
- Staff development
- HIPAA and OSHA compliance
- Multidisciplinary team collaboration
Timeline
Mammographer
Chattanooga Imaging
07.2024 - Current
Practice Manager
Winn Smiles
10.2022 - 06.2024
Center Manager
Chattanooga Imaging
11.2005 - 09.2022
BBA - Business Administration
Bryan College
Associate of Science - Radiologic Technology
Chattanooga State Community College
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