AMINA KADRI
Gafsa
Summary
I'm a nice fun and friendly person,I'm honest and punctual,I work well in a team but also on my own as I like to set myself goals which i will achieve, Motivated, dynamic, reliable and passionate about the field of communication, I'm a quick to learn and willing to adapt to any job and ready to take on new challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production designer
Workshop A&K
11.2021 - 11.2023
- Designed and crafted handmade Brazilian-style bracelets using traditional techniques and materials, including colorful threads, beads
- Managed a small embroidery studio or department, overseeing production
- Provided exceptional customer service, addressing inquiries, processing orders, and ensuring customer satisfaction.
Secretary general
Physiotherapy Center
09.2020 - 10.2021
- Welcomed and greeted patients and visitors with a friendly and professional demeanor, creating a welcoming and comfortable environment
- Managed patient appointments, scheduling, and registration processes, ensuring accuracy and efficiency while maintaining patient confidentiality
- Participated in training programs and professional development activities to enhance knowledge and skills related to patient services and healthcare administration.
Administrative assistant
Study and Architecture Office "BEAG"
01.2019 - 05.2020
- Greeted clients with warmth and professionalism
- Acted as the primary point of contact for clients, addressing inquiries, and overseeing their requests with attention to detail and prompt follow-up
- Coordinated client appointments, scheduling meetings, consultations, and services
- Handled financial matters, including invoicing, billing, and payment processing, utilizing accounting software or systems to maintain accurate records and reconcile transactions.
Call centre agent
Call Center
04.2017 - 09.2018
- Provided exceptional customer service over the phone, addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills.
Education
GED -
Nejma School Of Professional Training
Gafsa, Tunisia07.2016
Skills
- Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Attention to Detail
- Sales techniques
- Multitasking Abilities
- Analytical Thinking
- Relationship Building
- Office Administration
- Decision-Making
- Inbound phone calls
- Customer Service
- Adaptability and Flexibility
- Team Development
Languages
Arabic
Native language
English
Advanced
C1
French
Proficient
C2
Certification
- Certificate of Participation in "My project HP Life" 2018
- Certificate of Achievement in "Human Resource Management" 2022
- Certificate of Achievement in “English for Tourism Professionals” 2024
HOBBIES
- Writing
- Learning languages
- Drawing and painting
- Volunteering and community ivolvement
Timeline
Production designer
Workshop A&K
11.2021 - 11.2023
Secretary general
Physiotherapy Center
09.2020 - 10.2021
Administrative assistant
Study and Architecture Office "BEAG"
01.2019 - 05.2020
Call centre agent
Call Center
04.2017 - 09.2018
GED -
Nejma School Of Professional Training