AMPARO ZALDANA
Memphis,TN
Summary
To acquire a challenging position that fully utilizes my technical and public relations skills and that allows me grow within your organization.
Manufacturing Industry: Ten years of experience working as a Customer Service/Receptionist, Order/Data entry, Shipping and receiving, Elderly Care: Eight years of experience performing a full array of responsibilities from Customer Service, Data Entry and Document Control to One on One Elderly care.
Skilled Packager with 1 year of experience accomplishing production goals in fast-paced environments. Successful at moving small and large merchandise by lifting and using equipment. Dependable, dedicated and focused on constantly improving skills and performance.
Overview
24
24
years of professional experience
Work History
Packer Associate
TJX Distribution Center
08.2024 - Current
- Inspected incoming goods for quality assurance, maintaining high standards throughout packing process.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Exceeded daily productivity goals consistently through effective time management and prioritization skills.
Quality Control/ DC Packer
Fossil Group Inc.
04.2016 - 11.2023
- Inspected finished products for quality assurance and compliance with specifications.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
Lead (Pre-Wrap)
Williams-Sonoma (Simos)
09.2011 - 12.2011
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Care Manager / Life Skill Manager / Lead Med Tech (QMAP)
Sunrise Assisted Living
05.2003 - 05.2011
- Coordinated comprehensive care plans for residents, ensuring tailored support aligned with individual needs.
- Monitored resident health and well-being, facilitating timely interventions to enhance quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient care by developing and implementing individualized care plans.
Call Center/Customer Service
Walter Drake
06.2001 - 08.2002
- Provided exceptional customer service by answering phone calls promptly and addressing online inquiries effectively.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Provided exceptional customer service while answering phone calls and directing inquiries to appropriate departments.
Education
GED -
Compton High School
Compton, CA04-2004
Skills
- Computer order entry
- Dealing with customers through telephone
- Picking, packing, shipping, Returns
- Assisting people with disabilities
- Lead Care Manager for Alzheimer's patient
- QMAP (Qualified to assist with disabilities
- Warehouse safety
- Product packaging
- Order fulfillment
- Internet searching
- Team player
- Interpersonal communication
- Organizational skills
- Self-motivated
- Working independently
- Adaptable
- Detail-oriented
- Problem-solving skills
- Leadership skills
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Packer Associate
TJX Distribution Center
08.2024 - Current
Quality Control/ DC Packer
Fossil Group Inc.
04.2016 - 11.2023
Lead (Pre-Wrap)
Williams-Sonoma (Simos)
09.2011 - 12.2011
Care Manager / Life Skill Manager / Lead Med Tech (QMAP)
Sunrise Assisted Living
05.2003 - 05.2011
Call Center/Customer Service
Walter Drake
06.2001 - 08.2002
GED -
Compton High School
Generalexperienceandskills
- Required to take and place orders for company products, rough materials and office supplies as well as troubleshooting.
- Computer order entry.
- Experienced in dealing with customer through telephone.
- Experienced picking, packing, shipping, etc.
- Able to drive a forklift, and other warehouse devices.
- Experience in assisting people with disabilities.
- Lead Care Manager for altzeimers patient
- QMAP (A person qualified to assist with medications)
- An effective team player with strong interpersonal, communication, organizational, and presentation skills
- Very self- motivated individual who is able to work independently with minimal supervision
- Adaptable to diverse responsibilities.
- Detail oriented.
- Posses excellent problem solving, as well as, effective leadership skills.
- Able to lift 40-50 lbs consistently
Backgroundsummary
- Manufacturing, Ten years, Customer Service/Receptionist, Order/Data entry, Shipping and receiving
- Elderly Care, Eight years, Customer Service, Data Entry, Document Control, One on One Elderly care
References
- Liby George, Manager-Repairs at Fossil Group Inc. 214-647-6527
- Angela Archibald, Reminiscence Coordinator at Sunrise Senior Living, Colorado, 720.566.2329
- Samantha Weichel, Former Reminiscence Coordinator at Sunrise Senior Living, 303.513.3971