Amrita Bhadra

Key Responsibilities

• Handling a team Service Managers across Chennai, Coimbatore and Kochi exclusively for customer service.
• Handling a niche set of clients with Bank requirements across various products.
• Providing appropriate solutions and meeting customer’s needs.
• Focusing on resolving queries, account opening, processing service requests, identifying complaints and TAT and FTR in mind.
• Cross-selling Banking products such as – Banking products, Credit cards, Forex cards and Digital products.
• Maintaining and adhering to Audit prerequisites.
• Driving NPS scores for the locations

Achievements

• Have been in the top 10 Service Supervisor MIS for achieving high KRA score in 2 consecutive Appraisals.
• Have been awarded for highest no. of Digital penetration in South Location across Bangalore, Hyderabad and TNK.
• Have achieved Audit top rating every quarter, across all 3 locations.
• Have been the highest contributor of Credit Card sourcing in South for the month of October 2023.
• Have been rated Exceptional Achiever in 1st Appraisal – FY2023-24.
• Have been rated Achiever in 2nd Appraisal – FY2024-25.

• Continuing to work with an existing team of 7 members across TNK and additionally supporting and managing 7 member team in Hyderabad, for Affluent Segment clients.

Key Responsibilities

• Handling a niche set of clients and providing exclusive customer service.
• Providing appropriate solutions and meeting customer’s needs.
• Thorough knowledge of the process and operations.
• Focused on building relationship values across products.
• Cross-selling Banking products such as – FD/RD, Credit cards, Locker, LI & GI, MF, LRS, Asset Leads, Forex cards and Digital products.

Key Responsibilities

• Handling existing vendors’ relationships, supporting Franklin Templeton Operations service.
• Coordinating end to end with the Vendor and Internal Clients for agreements.
• Understanding and supporting other departments with requirements of Vendor functions.
• Arranging for reviews between Vendors and Internal Clients.
• Maintaining/reviewing the Vendor pricing and services through monthly charts and ppts.
• Checking daily invoices provided by the Vendors, whether in line with the agreements and the services provided for the month.

Key Responsibilties

• Handling a niche set of clients and providing exclusive customer service.
• Providing appropriate solutions and meeting customer’s needs.
• Over achieving customer’s expectations with over exceeding services.
• Thorough knowledge of the process and operations.
• Focused on building relationship values across products.
• Cross-selling Banking products such as – Banking products, Credit cards, Forex cards and Digital products.

Achievements

• Have been awarded for Hall of Fame – Certificate of Excellence for being the Highest KRA Insignia SRA – August 2015.
• Have been awarded for Hall of Fame – Certificate of Excellence for being the Highest KRA Insignia SRA – October 2015.
• Have been awarded for Certificate of Achievement – for being the Runner Up in Highest CSI Score YTD 2014-15.
• Have been awarded for winning the CASA contests – for the Highest CASA values – 2017.
• Have been awarded for Certificate of Achievement – for opening the Highest number of Associate Accounts in the region - YTD 2017-18.
• Have been a winner in multiple contests – Highest KWTC values, Highest TD values, Highest number of Group Holding Products sold.

Key Responsibilities

• Providing appropriate solutions and meeting customer’s needs.
• Over achieving customer’s expectations with world-class service.
• Thorough knowledge of the process.
• Cross-selling Banking products such as – Insurance and Investments.

Achievements

• Have been one of the top executive to have met 100% client walk in on a daily basis.
• Have been recognized by the bank for exceptional client service.
• Have received 100% for customer service feedback.
• Have contributed 100% with the team on the monthly client request closures.
• Have been awarded for outstanding contribution towards Client Service.

Key Responsibilities

• Providing appropriate solutions and meeting customer’s needs.
• Over achieving customer’s expectations with world-class customer service.
• Meeting the team and individual targets for the month.
• Cross-selling Insurance, Credit Cards and other banking products marketed by Barclays Bank PLC.

Achievements

• Have been awarded for the Best Team for the month of January 2009 – for cross-sold products.
• Have been awarded for the Best Team for the month of February 2009 – for top advisors.
• Have been awarded for the Best Team for the month of March 2009 – for cross-sold products.
• Have been awarded for the Best Team for the month of April 2009 - for cross-sold products.
• Have been awarded for the Best Team for the month of May 2009 - for cross-sold products.
• Have been awarded for the Best Performer for the month of December 2009 - for top advisors.

Key Responsibilities

• Handling customer queries and services.
• Handling a team of sales staff at the retail outlet.
• Maintaining and Designing the Showroom layout.
• Driving the team to achieve sales targets.
• Cross-selling various other products marketed by Fabindia Overseas Pvt. Ltd.

Achievements

• Have contributed 100% in the growth of the new store.
• Have done the highest cross selling in the state.
• Have introduced new decors and home arrangements for which have been recognized by the management and the customer.
• Have provided prompt services for receiving and delivery of products.
• Have been extremely alert in providing a vast range of home products that are suitable for the customers.