Amudha Bharathi
Chennai
Summary
Seasoned professional with a proven track record at AGRO Products, excelling in customer service and problem-solving. Skilled in complaint resolution and product knowledge, I significantly enhanced customer satisfaction and company reputation. Expert in prioritizing work and managing time effectively, I consistently exceed customer expectations and drive business success.
Overview
12
12
years of professional experience
Work History
Mobile Service
Mobile Service Solutions
06.2022 - 01.2024
- Improved customer satisfaction by efficiently addressing and resolving mobile service issues.
- Provided mobile services, bringing convenience to customers at their preferred locations.
- Enhanced customer satisfaction by providing efficient and timely bookmobile services to various communities.
- Provided exceptional customer service during mobile services appointments making it convenient for our clients.
Business Owner
AGRO Products
04.2018 - 03.2022
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Clarified customer issues and determined root cause of problems to resolve product and service complaints.
- Maintained detailed records of customer interactions, ensuring proper follow up and resolvethe issues.
Store Manager
Mecrennet
01.2015 - 05.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Team Member
KFC Restaurant
03.2012 - 10.2014
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
Education
BSC - Hotel And Catering Management
Government Higher Secondary School
Chennai04.2013
Skills
- Problem-Solving
- Customer-focused
- Customer Service
- Adherence to high customer service standards
- Complaint resolution
- Product Knowledge
- Work Prioritization
- Time Management
- Decision-Making
Languages
English
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Timeline
Mobile Service
Mobile Service Solutions
06.2022 - 01.2024
Business Owner
AGRO Products
04.2018 - 03.2022
Store Manager
Mecrennet
01.2015 - 05.2016
Senior Team Member
KFC Restaurant
03.2012 - 10.2014
BSC - Hotel And Catering Management
Government Higher Secondary School
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