AMUDHA PRAKASH MURUGESAN
Chennai
Summary
IT Training Manager and Integration Specialist with 15+ years of experience delivering system training, supporting digital adoption, and leading technical teams across healthcare, transportation, retail, and banking sectors. Skilled in designing and delivering IT training programs , developing user-friendly learning materials, and guiding staff through new technology rollouts. Proven track record in mentoring engineers, identifying training needs, and improving overall system readiness during operational and digital transitions. Strong blend of technical expertise and people-focused training leadership, enabling smooth adoption of tools, systems, and organizational changes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Training Manager
Uniquest Infra Ventures Pvt Ltd
06.2025 - Current
- Lead development and delivery of IT and digital systems training programs across the organization.
- Conduct training needs assessments and align training plans with organizational, regional, and national requirements.
- Design and deliver structured training for staff and junior engineers, including induction, systems training, and upskilling initiatives.
- Develop e-learning content, SOPs, user guides, and digital learning resources to support scalable training delivery.
- Collaborate with project managers on large-scale IT rollouts and ensure training readiness.
- Lead, mentor, and manage the performance of the training team.
- Produce KPIs, reports, and training dashboards for senior leadership.
- Drive continuous improvement in training quality and digital learning adoption.
Project Technical Lead
Aeroports De Montreal - Wipro Technologies
11.2021 - 05.2025
- Lead the modernization effort for Aéroports De Montreal, optimizing the TIBCO integration platform to enable cloud transformation by improving delivery and cost-efficiency.
- Architect and implement scalable solutions for system-to-system interfaces, APIs, and integration middleware, ensuring high performance and reliability.
- Collaborate with cross-functional teams to troubleshoot production incidents, drive timely resolution, and implement preventive measures.
- Designed high-performance architecture to process large volumes of real-time event data.
Lead Support Engineer
Cigna Corp - Wipro Technologies
02.2018 - 10.2021
- Provided Level II support for Cigna's EDI Gateway, triaging and resolving non-code fix issues across the TIBCO integration platform and OFM to OpenShift migration.
- Improved visibility in to application by refining dashboards and logging standards used in performance analysis and compliance audits as well as maintained SLAs/SLOs for critical services, aligning with SRE principles.
- Provided incident resolution and operational support across critical healthcare platforms, ensuring system uptime and performance within HIPAA- regulated environments.
- Worked closely with Enterprise product owners and business stakeholders to support new feature rollouts and ensure production readiness.
- Monitored and supported HTM platform, ensuring continuous visibility and monitoring of healthcare EDIFECS transactions (837,835,270/271)
TIBCO DevOps Engineer
Citibank N.A - Wipro Technologies
05.2017 - 01.2018
- Provided technical consultation, managed project coordination, and led team on technical and functional queries during development.
- Developed and enhanced core processor applications for CITIBANK's Retail/Consumer Banking and Card Service, ensuring 24/7 availability.
- Led deployment architecture redesign and implementation, optimizing environment for future enhancements.
DevOps Engineer
Wal-Mart - Wipro Technologies
04.2016 - 04.2017
- Actively participated in sprints and successfully implemented the CONGO project, a global, real-time repository of item attributes for E-commerce Integration Centre (EIC) at WAL-MART.
- Designed, coded, and debugged multiple modules in CONGO using Core Java and SOAP UI for web-services testing.
- Utilized Cassandra NoSQL Database for real-time inventory and price updates, and performed batch deployment through Atomic and service deployment in OneOps.
Senior TIBCO Developer
Wal-Mart - Wipro Technologies
06.2013 - 03.2016
- Provided 24x7 support for MTEP sites, ensuring high availability and optimal performance for e-commerce platforms across the UK, US, and Canada.
- Led troubleshooting and root cause analysis for production issues, particularly in TIBCO BW engines within B2B integration layers.
- Collaborated with the engineering team to identify risks in functional and non-functional requirements during the design phase.
- Installed TIBCO software on Windows and Unix/Linux systems, ensuring proper deployment and configuration.
- Implemented high availability, disaster recovery, and global load balancing.
TIBCO Developer
Best Buy - Wipro Technologies
06.2010 - 05.2013
- Developed SOAP and RESTful web services using Tibco BusinessWorks.
- Designed solutions to expose services over SOAP/HTTP and REST, adhering to SOA governance standards.
- Ensured consistent data structure by using canonical models across the ESB.
- Collaborated in Agile environment, participating in sprint planning, daily stand-ups, and retrospectives.
Education
Bachelor of Engineering - Electronics & Communication Engineering
Anna University
01-2008
Skills
- Integration Tools: TIBCO BW (5x, 6x), EMS, Adapter SDK, Mashery, ActiveSpace, Rendezvous, BusinessConnect, RedHat Fuse
- DevOps & Cloud: Jenkins, Kubernetes, Docker, GitLab, OneOps, Azure, AWS, OpenShift
- Programming: XML, XSLT, XPath, JavaScript, SQL/PLSQL, JSON, EDI
- APIs & Web Services: REST, SOAP
- Monitoring & Logging: Elasticsearch, Logstash, Kibana, Splunk, Dynatrace
- Databases: Oracle, SQL Developer, Cassandra, MongoDB
- Project Mgmt Tools: Jira, Rally, ServiceNow
- Operating Systems: Windows, Unix/Linux
Additional Information
- IT & Digital Systems Training Delivery
- Training Needs Assessment & Skill Gap Identification
- Onboarding, Induction & Upskilling Programmes
- E‑Learning & User Guide Development
- Team Leadership, Mentoring & Support
- Training Coordination for System Rollouts
- User Readiness, Adoption & Transition Support
- Reporting, KPIs & Stakeholder Communication
Certification
TIBCO Certified Professional – BusinessWorks 5.x and 6.x
Timeline
IT Training Manager
Uniquest Infra Ventures Pvt Ltd
06.2025 - Current
Project Technical Lead
Aeroports De Montreal - Wipro Technologies
11.2021 - 05.2025
Lead Support Engineer
Cigna Corp - Wipro Technologies
02.2018 - 10.2021
TIBCO DevOps Engineer
Citibank N.A - Wipro Technologies
05.2017 - 01.2018
DevOps Engineer
Wal-Mart - Wipro Technologies
04.2016 - 04.2017
Senior TIBCO Developer
Wal-Mart - Wipro Technologies
06.2013 - 03.2016
TIBCO Developer
Best Buy - Wipro Technologies
06.2010 - 05.2013
Bachelor of Engineering - Electronics & Communication Engineering
Anna University