Amy Carmack

• Entered patient and prescription information into pharmacy software systems whle paying close attention to details.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Counted, measured, and compounded medications following standard procedures.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Target patients who would benefit from our free pill packaging through Dispill to lessen the risk of patients mixing up their medications and improve adherence.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Administered flu shots and other vaccines, as certified and in accordance with pharmacy regulations.
• Performed point of care testing such as flu, covid, and step tests.
• Operate cash registers to accept payments from customers.
• Participated in a pilot program with Holston Medical Group that included making patient phone calls in order to increase patient adherence to blood pressure and statin medications.
• Contacted customers prior to delivery to coordinate delivery times and safely prescriptions daily.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.

References

References available upon request.