Amy D. Williams
Kingsport
Summary
Experienced Clinical Medical Assistant with strong background in patient care, medical terminology, and clinical procedures. Known for excellent interpersonal skills and ability to put patients at ease during treatment. Demonstrated ability to effectively manage administrative tasks such as scheduling appointments and maintaining patient records. Previous work has contributed to improved patient satisfaction scores within healthcare facilities.
Overview
26
26
years of professional experience
Work History
Neurology Clinical Medical Assistant
Associated Orthopaedics
Kingsport
07.2016 - Current
- Assisted physicians with patient examinations and procedures.
- Prepared and maintained examination rooms for patient visits.
- Collected and documented patient medical histories and vital signs.
- Educated patients on treatment plans and medication instructions.
- Handled medical records and ensured compliance with privacy regulations.
- Coordinated with laboratory services for timely test results processing.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Consulted with doctors concerning changes in patient conditions or treatments plans.
- Processed prescription refills as directed by physician or nurse practitioner requests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted physicians with patient exams and treatments.
SUBSTITUTE TEACHER
Sullivan County Department of Education
Blountville
01.2006 - Current
- Supported county wide school system
- Interfaced for teachers I represented in substitution
- Evaluated and applied necessary teaching techniques
- Managed multiple classrooms
- Order, track & distribute office supplies
- Records Management & Safety Coordinator
ADMINISTRATVE ASSISTANT/DEPARTMENT SECRETARY
MSHA/JCMC
Johnson City
03.2012 - 04.2013
- Supported Department Manager, (2) 2nd Level Managers, 8 Team Managers & 4 Crews
- Member of SEA and patient advocate
- Confidentiality practices along with professionalism
- Telecommunications services
- Provide link for customer service management
- Plan, organize and order food for meetings and crew celebrations
- Schedule appropriate testing and/or follow-up appointment
- Records management and safety coordinator
- Order, track & distribute office supplies
- Manage TEDs
UNIT SECRETARY/NURSE INTERN
Wellmont Health System - (HVMC)
Kingsport
06.1999 - 12.2009
- Supported Department and Hospital Management staff in Med-Surg, CICU, CIS, CCS, CCU, ICU, and ICS.
- Assisted with development & implementation of Communication Plan for Center
- Confidentiality practices along with professionalism in compliance total patient care
- Maintained accurate inpatient/outpatient, physician data & prepared routine reports
- Represented Wellmont to physicians, local/national organizations and community groups
- Managed all correspondence, patient records & report filings
- Scheduled all outpatient appointments for education classes & quarterly follow-up classes
Education
Bachelor of Science - Nursing
ETSU
Johnson City, TNAssociate of Science Degree -
Northeast State Community College
Blountville, TNCNA State Training/Certification - Certified Nursing Assistant
Knoxville Area Vocational
Knoxville, TN 05.1994 - 08.1994
Skills
- Advanced knowledge in Intranet
- Outlook
- Word
- PowerPoint
- Excel
- SharePoint
- Experience with SAP
- TEDS
- McKesson
- CRM
- OM
- Quicken
- Professional
- Excellent organizational skills
- Excellent interpersonal skills
- Excellent verbal communication skills
- Excellent written communication skills
- Self-starter
- Prioritize Multiple Tasks Simultaneously
- Flexible
- Proactive
- Team-oriented
- Effectively plan
- Organize
- Schedule
- Strong attention to detail
- Maintain strict confidentiality
- Adaptable
- Reliable
- Trustworthy
- Medical records management
- Patient education
- Procedure assistance
- Clinical documentation
- Healthcare compliance
- Problem solving
- Attention to detail
- Active listening
- Time management
- Patient confidentiality
- Healthcare ethics
- Medical terminology
- HIPAA compliance
- Electronic health records
- Customer relationship management (CRM)
- Patient relations
- Clinical applications
Contact
(423) 963-7921
Skill Synopsis
Advanced knowledge in Intranet, Outlook, Word, PowerPoint, Excel, SharePoint, Experience with SAP, TEDS, McKesson, CRM, OM, Quicken, 15+ years dedicated experience in variety of Administrative roles, Professional, Excellent organizational, interpersonal, verbal and written communication skills, Self-starter, Prioritize Multiple Tasks Simultaneously, Flexible, Proactive, Team-oriented, Effectively plan, organize and schedule, Strong attention to detail, Maintain strict confidentiality, Adaptable, Reliable, Trustworthy
Timeline
Neurology Clinical Medical Assistant
Associated Orthopaedics
07.2016 - Current
ADMINISTRATVE ASSISTANT/DEPARTMENT SECRETARY
MSHA/JCMC
03.2012 - 04.2013
SUBSTITUTE TEACHER
Sullivan County Department of Education
01.2006 - Current
UNIT SECRETARY/NURSE INTERN
Wellmont Health System - (HVMC)
06.1999 - 12.2009
CNA State Training/Certification - Certified Nursing Assistant
Knoxville Area Vocational
05.1994 - 08.1994
Bachelor of Science - Nursing
ETSU
Associate of Science Degree -
Northeast State Community College