AMY GREEN

• Administration: Oversees the entire procurement card program which consists of 4 different platforms, ensuring smooth operation and compliance.
• Policy Enforcement: Makes sure all transactions adhere to company policies and are accurately recorded in the General Ledger.
• User Management: Handles user setups, password resets, new user onboarding, and deactivations.
• Card Management: Approves new card requests, creating account requests, and managing card setups.
• Issue Resolution: Researches reasons for card declines and managing accounts with the issuer card company.
• Reporting: Generates usage reports, totals, and individual cardholder reports across various departments.
• Vendor Communication: Provides payment status to vendors and maintaining excellent communication regarding invoice issues and payment status.
• Financial Closings: Completes month, quarter, and year-end closings.
• Journal Posting and GL Entries: Performs accruals for all platforms of procurement cards, Conferma Accruals, including BOA Rebate, Debit Reclass, and completing journal entries accurately.
• Campaigns: Successfully completed the Cracker Barrel Stores Card Campaign and nearing completion of the ePayables campaign to transition vendors to virtual cards.

Invoice Management:

• Approval Checks: Ensured proper approvals for returned invoices.
• Vendor Management: Managed vendor relationships and entering invoices into accounting software.
• High Productivity: Processed a large volume of invoices from multiple vendors efficiently.
• Reconciliation: Reconciled purchase orders to invoices and entering them according to department policies.
• Payment Status: Provided payment status updates to vendors.
• Communication: Maintained excellent communication regarding invoice issues and payment status with vendors and office personnel.
• Freight Invoices: Uploaded and processed weekly freight invoices with proper approvals, completing journal entries to the general ledger.
• Coordination: Communicated with Facility Service Coordinators and Construction Coordinator to ensure timely invoice processing.
• Closings: Completed month, quarter, and year-end closings.
• Distribution: Distributed invoices to project managers and appropriate personnel for approval.

Support and Communication:

• Delivered top-notch support to management and clients, promoting excellence in account status.
• Answered a multi-line phone system and greeted callers enthusiastically.
• Communicated with clients to understand and address their needs.
• Scheduled office meetings and client appointments for staff teams.
• Managed client correspondence and tracked records to foster office efficiency and customer satisfaction.
• Provided and documented customer interactions in computer systems to ensure high-quality communication on accounts.
• Managed service follow-up communications, confirming satisfactory resolution of customer requests via email and phone.

Confidentiality and Administrative Tasks:

• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Efficiently handled administrative tasks such as expense report processing and invoice reconciliation, allowing executives to focus on high-priority responsibilities.
• Coordinated and booked airfare, hotel, and ground transportation, preparing itineraries to facilitate successful trips.
• Managed inventory levels for office supplies, reducing waste while ensuring availability when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executives' calendars and prepared meeting agendas and materials.
• Reviewed incoming communications for urgency or importance, prioritizing correspondence for executive review or action.
• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Scheduled appointments and managed calendars for senior leadership.

Collaboration and Project Management:

• Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
• Organized and updated schedules for executives.
• Ensured timely completion of projects by monitoring progress against deadlines and providing updates to executives as needed.

Accounting and Billing:

• Utilized talents and expertise to complete on-time and accurate monthly accounting, invoices, and billing for completed jobs to customers and vendors.
• Executed billing tasks and recorded information.
• Updated accounts with the latest personal details and payment information.
• Managed accounts payable/receivable and maintained accounts.
• Generated invoices and maintained vendor files for accuracy to expedite payment processing.

Clerical and Administrative Support:

• Delivered clerical support by overseeing a range of routine and specific requirements.
• Managed office files and inventory.
• Handled administrative tasks such as expense report processing and invoice reconciliation efficiently, allowing executives to focus on high-priority responsibilities.
• Managed inventory levels for office supplies, reducing waste while ensuring availability when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Reviewed incoming communications for urgency or importance, prioritizing correspondence for executive review or action.

Financial Management:

• Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
• Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.

Communication and Confidentiality:

• Screened calls and emails, initiating actions to respond or direct messages for managers.
• Handled confidential and sensitive information with discretion and tact.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Filed paperwork and organized computer-based information.
• Worked with senior management to initiate new projects and assist in various processes.
• Created and managed office systems to efficiently handle documentation.

Administrative and Secretarial Support:

• Provided personalized secretarial and administrative support to VP of Development of Cumberland University.
• Handled administrative tasks such as expense report processing efficiently.
• Coordinated and booked airfare, hotel, and ground transportation, preparing itineraries for successful trips.
• Managed inventory levels for office supplies, reducing waste while ensuring availability when needed.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executives' calendars and prepared meeting agendas and materials.
• Reviewed incoming communications for urgency or importance, prioritizing correspondence for executive review or action.
• Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
• Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements.

Communication and Confidentiality:

• Managed service follow-up communications, confirming satisfactory resolution of customer service requests via email and phone.
• Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
• Screened calls and emails, initiating actions to respond or direct messages for managers.
• Handled confidential and sensitive information with discretion and tact.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed mail and both incoming and outgoing correspondence, including email and faxes.

Office Management and Coordination:

• Delivered clerical support by overseeing range of routine and specific requirements.
• Managed office files and inventory.
• Created and managed office systems to efficiently handle documentation.
• Streamlined office operations by implementing efficient filing systems and managing executive calendars.
• Increased productivity with implementation of digital tools for document management and collaboration.
• Organized travel arrangements, ensuring smooth transitions for executives during business trips.
• Ensured timely completion of projects by monitoring progress against deadlines and providing updates to executives as needed.
• Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
• Assisted in development of presentations, effectively conveying crucial information to stakeholders.

Writing and Marketing:

• Writing, editing, and proofreading articles, correspondence, directives, and brochures for sorority and fundraising projects.
• Researched and identified potential donors.
• Developed and implemented marketing campaigns targeting donors.

Collaboration and Efficiency:

• Collaborated with cross-functional teams, expediting project completion times and enhancing overall efficiency.
• Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.

Technical Support and Troubleshooting:

• Resolved computer and system networking problems to maintain user productivity.
• Diagnosed and troubleshot hardware, software, and network issues.
• Installed, configured, and maintained computer systems and network connections.
• Utilized technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Followed up with stores to verify optimal customer satisfaction following support engagement and problem resolution.
• Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.

Documentation and Compliance:

• Maintained documentation and resources regarding problem resolution for reference in future instances.
• Tracked issue resolution policies to maintain compliance with internal standards.
• Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
• Developed thorough documentation for troubleshooting procedures, enabling faster problem-solving by support staff.
• Streamlined internal processes by creating user-friendly guides on standard operating procedures for various tasks within the department.

Support Management and Optimization:

• Established a call log system and instructed support analysts on its use.
• Scheduled work hours for support analysts and managed their performance.
• Ensured all store calls were answered, logged, and managed in a timely manner.
• Focused on continuous improvement efforts within the support department by analyzing key performance indicators and identifying areas of opportunity.
• Reduced call wait times by redesigning the support workflow to prioritize urgent issues effectively.
• Optimized communication channels between departments by implementing an effective ticketing system for managing customer inquiries more efficiently.

Customer Interaction and Satisfaction:

• Managed service follow-up communications, confirming satisfactory resolution of store's service requests via email and phone.

Technical Support and Training:

• Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
• Supported users with software, hardware, and network issues.
• Provided on-site installation of hardware and software at stores.
• Set up training and conducted classes on the use of new POS computer systems for managers, servers, and cashiers.
• Provided technical support to stores for computer-related problems.
• Monitored the help desk and responded to incoming tickets to address support needs.
• Broke down and evaluated user problems using personal expertise and probing questions.

Purchasing and Vendor Management:

• Negotiated pricing for materials and supplies from vendors to secure the best value.
• Assisted the Senior Buyer in maintaining accurate store's retail inventory levels.
• Supported the Assistant Buyer with administration
• Maintained timely product deliveries by effectively communicating with vendors, merchants, and the distribution center.
• Prepared in-depth reports regarding orders, sales, and costs, and distributed them weekly to appropriate management staff.
• Took tours of supplier facilities to establish lasting relationships and see products in person.
• Processed requisitions and purchase orders for supplies and equipment.
• Negotiated with vendors to determine optimal solutions in terms of price, quality, and service.
• Maintained complete documentation and records of all purchasing activities.
• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Developed and improved account relationships.
• Met with suppliers to assess changes and determine proper courses of action.
• Documented purchasing information to maintain detailed and accurate records.
• Provided the Gift Shop Manager with inventory and product needs.

Organization and Efficiency:

• Maintained focus and organization to regularly complete tasks with precision, timeliness, and flexibility to accommodate fluctuating assignments and emerging business trends.