Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Amy Green

Knoxville

Summary

I'm eager to contribute to team success and further develop my professional skills with strong problem-solving abilities, willingness to learn, and excellent communication skills. I want to contribute to team success and achieve positive results as well as being ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Patient Coordinator Team Lead

Team Health
07.2015 - Current
  • Answer inbound calls, consistently exceed monthly metric goals, performing Paging & Faxing duties, Lead shifts as Lead and Back Up, assist with queue management
  • PC coaching as needed, Perform monthly Quality Audits for PC’s on my team as well as daily completion of the Time Exception, MRN and Aborted Calls Reports, Hold PC scorecard and weekly meetings, Plan and host monthly team meetings, Assisted PC Managers as needed, Assist with Lead Pager and Team Lead Training, Planning and Hosting Monthly Team Lead Workshops
  • Quality PC Newsletter Chairperson, PCAC Ambassador, Training Preceptor, Floating Team Lead

Housekeeping Manager

Baymont Inn & Suites – Cedar Bluff
06.2010 - 11.2014
  • Quality Assurance of employee performance
  • Interviewed, hired and supervised up to fifteen housekeepers
  • Responsible for scheduling and ordering operations
  • Planned and prepared for VIP guests and regional meetings
  • Assisted General Manager & Assistant General Manager and other job duties as necessary.
  • Responsible for checking in/checking out guests, reconciled guest accounts and cash drawer, maintained/cleaned of breakfast area, guest relations such as directions & reservations

Education

Associate of Applied Science - Business Administration, Hospitality and Marketing

Pellissippi State Community College
Knoxville, TN
12.2009

Skills

  • Customer service
  • Verbal and written communication
  • Attention to detail
  • Creative problem solving
  • Quality assurance
  • Meeting preparation
  • Project management
  • Performance improvement
  • Calm and effective under pressure
  • Reliability and dedication
  • Providing information and resources
  • Resolving problems
  • Caring and empathetic

Certification

  • Virtual Facilitation Skills Workshop, TeamHealth - 11/2024
  • Focused Feedback, TeamHealth - 12/2024
  • Leading Multi-Generational Teams, TeamHealth - 1/2025
  • Visual Management, Team Health - 12/2024
  • Influencing Others, Team Health - 12/2024

Core Competencies

Staff Training & Mentoring, Supervising Call Center Operations, Team Lead Development, Team Collaboration & Initiatives

Timeline

Patient Coordinator Team Lead

Team Health
07.2015 - Current

Housekeeping Manager

Baymont Inn & Suites – Cedar Bluff
06.2010 - 11.2014

Associate of Applied Science - Business Administration, Hospitality and Marketing

Pellissippi State Community College

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