Amy Gregory

Patient Registration Specialist

Optioncare

Nashville

11.2014 - Current

Maintained confidentiality of patient records and sensitive information.
Educated patients on required documentation for registration procedures.
Registered patients accurately using electronic health record systems.
Collected and verified patient insurance information and eligibility.
Coordinated with clinical teams to ensure smooth patient transitions.
Collaborated with billing departments to resolve registration discrepancies.
Verified insurance and collected critical data elements to properly identify and bill patients.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Screened patients before and during admissions processes.
Provided customer service support by answering phones and responding to inquiries from staff and the public.
Maintained compliance with HIPAA regulations when handling confidential patient information.
Handled cash transactions accurately according to established procedures.
Reviewed benefit plans for accuracy of coding changes when necessary.
Collaborated closely with clinical staff members regarding scheduling conflicts or cancellations due to unforeseen circumstances.
Entered data into the computerized registration system to update patient demographics records.
Resolved discrepancies between patient accounts receivable balances and third-party payers' remittance advice reports.
Assisted patients with questions regarding their accounts or billing issues.
Prepared documents for scanning into the electronic health record system as necessary.
Ensured all forms were completed accurately, including insurance information and other demographic data.