Amy Hadden
Ridgely
Summary
Committed to enhancing customer experiences through proactive problem-solving and attentive service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Card member service
US Bankcorp
Remote
09.2025 - 04.2026
- Identified customer needs promptly to enhance service delivery.
- Assisted customers with requests and inquiries to boost overall satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained current knowledge through ongoing education and advanced training to improve service quality.
CSR
Automated Health Services
Remote
07.2025 - 04.2026
- Resolved customer complaints and provided effective solutions to improve overall customer experience.
- Processed claims while ensuring timely communication to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions to support service quality.
Property Damage Adjuster
First Acceptance Insurance
Nashville
10.2023 - 06.2025
- Reviewed contractor repair estimates for accuracy and compliance, ensuring fair assessments.
- Communicated findings to clients and internal teams, facilitating efficient claim progression.
- Maintained detailed records of claims processes and communications in the system.
- Updated records with accurate client information.
- Created or updated records with new files or information.
PSR
IQVIA
Remote
03.2021 - 10.2023
- Answered incoming calls professionally, providing prompt assistance to patients.
- Managed incoming calls and addressed patient inquiries to enhance patient satisfaction.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Informed patients about payment options and billing policies to ensure clarity and understanding of their visit.
CSR
Farm Bureau Insurance of Tennessee
Columbia
12.2022 - 05.2023
- Maintained accurate records of customer interactions and transactions to support service quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate product and service information to enhance customer understanding.
- Resolved customer complaints promptly, ensuring a positive experience and fostering customer loyalty.
PSR
IBEX Global
Remote
01.2018 - 10.2021
- Troubleshot software and hardware issues for customers, enhancing their product experience.
- Assisted customers in troubleshooting software and hardware issues effectively.
- Documented customer interactions in internal support system, ensuring accurate record-keeping and follow-up.
Education
GED -
Columbia State Community College
Columbia, Tennessee, TNSkills
- Claims processing
- Customer service
- Problem resolution
- Data entry
- Attention to detail
- Time management
- Microsoft Word
- Active listening
Education and Training
other
Timeline
Card member service
US Bankcorp
09.2025 - 04.2026
CSR
Automated Health Services
07.2025 - 04.2026
Property Damage Adjuster
First Acceptance Insurance
10.2023 - 06.2025
CSR
Farm Bureau Insurance of Tennessee
12.2022 - 05.2023
PSR
IQVIA
03.2021 - 10.2023
PSR
IBEX Global
01.2018 - 10.2021
GED -
Columbia State Community College