Amy Hernandez
Lenoir City,TN
Overview
5
5
years of professional experience
Work History
Operations Associate
Denso
Maryville, TN
04.2024 - Current
- Ensuring timely completion of tasks and adherence to company policies and procedures
- Maintained accurate records using various software systems.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Trained and mentored new team members.
Shipping and Receiving Clerk
Apex Canvas
Loudon, TN
06.2023 - 04.2024
- Setting up shipments through UPS software
- Verify product quantity matches what is on packing slip
- Making sure product is received to the correct Purchase Order Number.
- First point of contact with delivery drivers.
Customer Representative
Sitel
Knoxville, TN
10.2021 - 01.2023
- Tier 2 agent, handling any escalations for management or other departments
- Created and organized customer information on their account.
- Gained knowledge of the company's products and services to effectively answer customers questions.
- Assisted customers with any questions or concerns. on the phone and email.
Account Representative
GC Services
Knoxville, TN
04.2020 - 01.2021
- Assisted customers with payment arrangements that fit their financial needs.
- Contacted delinquent customers account according to departmental policies and procedures.
- Utilized problem-solving skills to resolve customer disputes promptly and efficiently
Education
High School Diploma -
Loudon High School
Loudon, TN05.2016
Skills
- Bilingual in Spanish/English
- Communication verbal and written
- Microsoft Office
- Inbound Call Answering
- Payment Processing
- Proficient Math
- Forklift Certified
Timeline
Operations Associate
Denso
04.2024 - Current
Shipping and Receiving Clerk
Apex Canvas
06.2023 - 04.2024
Customer Representative
Sitel
10.2021 - 01.2023
Account Representative
GC Services
04.2020 - 01.2021
High School Diploma -
Loudon High School