Overview
Work History
Education
Skills
Timeline
Generic

Amy Hernandez

Lenoir City,TN

Overview

5
5
years of professional experience

Work History

Operations Associate

Denso
04.2024 - Current
  • Ensuring timely completion of tasks and adherence to company policies and procedures
  • Maintained accurate records using various software systems.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Trained and mentored new team members.

Shipping and Receiving Clerk

Apex Canvas
06.2023 - 04.2024
  • Setting up shipments through UPS software
  • Verify product quantity matches what is on packing slip
  • Making sure product is received to the correct Purchase Order Number.
  • First point of contact with delivery drivers.

Customer Representative

Sitel
10.2021 - 01.2023
  • Tier 2 agent, handling any escalations for management or other departments
  • Created and organized customer information on their account.
  • Gained knowledge of the company's products and services to effectively answer customers questions.
  • Assisted customers with any questions or concerns. on the phone and email.

Account Representative

GC Services
04.2020 - 01.2021
  • Assisted customers with payment arrangements that fit their financial needs.
  • Contacted delinquent customers account according to departmental policies and procedures.
  • Utilized problem-solving skills to resolve customer disputes promptly and efficiently

Education

High School Diploma -

Loudon High School
Loudon, TN
05.2016

Skills

  • Bilingual in Spanish/English
  • Communication verbal and written
  • Microsoft Office
  • Inbound Call Answering
  • Payment Processing
  • Proficient Math
  • Forklift Certified

Timeline

Operations Associate

Denso
04.2024 - Current

Shipping and Receiving Clerk

Apex Canvas
06.2023 - 04.2024

Customer Representative

Sitel
10.2021 - 01.2023

Account Representative

GC Services
04.2020 - 01.2021

High School Diploma -

Loudon High School

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Amy Hernandez