Amy Hesler
Memphis
Summary
Seasoned General Manager of Food Service with background in overseeing daily operations, implementing strategies for growth, and enhancing customer satisfaction. Strengths include strong leadership, effective communication skills, and problem-solving abilities. Previous work has demonstrated successful management of teams, improvement of operational efficiency, and robust financial performance.
Dedicated to effective policy, procedures and service updates. Successful at organizing, assigning, and overseeing work with a disciplined management style.
Overview
19
19
years of professional experience
1998
1998
years of post-secondary education
Work History
General Manager of Food Service
Wendys International
Milton
09.2007 - 02.2017
- Developed and implemented training programs for new employees.
- Developed relationships with key customers to maximize revenue potential.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Performed administrative tasks including payroll processing, budgeting activities.
- Analyzed sales data to identify opportunities for growth.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Provided feedback regarding menu suggestions from customers in order to improve overall dining experience.
- Managed inventory levels to ensure product availability and quality.
- Coordinated marketing initiatives to promote menu items and specials.
- Ensured compliance with health and safety regulations and standards.
- Oversaw daily operations of food service and staff management.
Shift Supervisor
Taco Bell
Ironton
09.1997 - 09.2006
- Addressed customer inquiries and resolved issues promptly during shifts.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Implemented process improvements to enhance workflow and productivity.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Trained new employees on safety protocols and operational procedures.
- Supervised team members during shifts to ensure smooth operations.
- Managed inventory control processes and maintained stock levels.
- Communicated daily performance updates to upper management for review.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
Education
Associate of Business Administration - Business
University of Phoenix
Tempe, AZ 01.2005 - 06.2006
Ironton High School
Ironton, OhioSkills
- Inventory management
- Cost control
- Staff training
- Quality assurance
- Budgeting
- Operational efficiency
- Problem solving
- Operations management
Timeline
General Manager of Food Service
Wendys International
09.2007 - 02.2017
Associate of Business Administration - Business
University of Phoenix
01.2005 - 06.2006
Shift Supervisor
Taco Bell
09.1997 - 09.2006
Ironton High School