Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

Amy J Margolis

Knoxville,TN

Summary

An experienced analyst with over 20 years of experience in various aspects of support operations; training, compliance, financial services, government contract administration, and internal auditing. Ability to learn quickly, prioritize, delegate and manage multiple tasks. Proven record of dependability with increasing responsibility. Authorized to work in the US for any employer

Overview

24
24
years of professional experience

Work History

Functional Support Technician - Payroll

Pellissippi State Community College
01.2023 - Current
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
  • Coordinated monthly payroll for all the student and temporary part-time personnel.

Human Resources Coordinator

Knox County Sheriff's Office
03.2020 - Current
  • Responsible for handling bi-weekly payroll for approximately 1,000 corrections/law enforcement/civilian employees with the Knox County Sheriff's Office.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Additional duties include being the point of contact for On-The-Job Injuries and FMLA, processing and handling of all overtime and flex time requests, handling all personnel and medical paperwork to maintain accurate files for all law enforcement officers and civilian staff.
  • Reviewed time records for approximately 1,000 employees to verify accuracy of information.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.

Eligibility Assistant

Department of Human Services
06.2019 - 03.2020
  • Explains rules, regulations, policies, procedures, and benefit determinations to clients or other interested parties to ensure program availability.
  • Verifies accuracy of information provided by clients during the pre-screening process to ensure the client receives the benefits in which they are entitled.
  • Compares client information such as names, addresses, social security numbers, phone numbers, benefits and services provided, eligibility criteria, and other data against state databases to ensure accuracy.
  • Documents information obtained during client interviews into eligibility determination system for future reference and as justification for case actions taken. Documents receipt of applications, change forms, and other necessary documents into electronic case for future reference.
  • Provided excellent customer service to a diverse client base, addressing concerns and answering inquiries with professionalism and empathy.

Compliance Specialist

GC Services
10.2017 - 04.2019
  • Reported to the Compliance Manager and Legal Counsel in the Compliance and Law Department. Performed various tasks and projects as assigned.
  • Responsible for ensuring that the Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA) and Regulation E (Electronic Fund Transfer Act) is adhered to on a global company level.
  • Complied data used to resolve complaints, lawsuits, inquiries and audits.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
  • Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.

Internal/External Audit Liaison/Assistant Manager

GC Services
01.2015 - 10.2017
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners for our Guaranty Agency and Private Credit Student Loan Clients in the Student Loan Division.
  • Responsible for ensuring contractual, policy, and federal/state requirements are adhered to on Guaranty Agency and Private Loan clients.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.

Quality Assurance/Administrative Wage Garnishment Manager

GC Services
01.2006 - 01.2015
  • Responsible for ensuring the requirements outlined in the Statements of Work, contracts, and company SOP's for the Guaranty Agency clients are properly handled.
  • In this position, I managed a team of 12 in the Administrative Wage Garnishment (AWG) Unit that encompassed various tasks such as; correspondence processing, hearings, payroll calls, trend reporting for Operational Management and AWG sweeps.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Conversions and Acquisitions Specialist

Educational Services of the South
01.2004 - 01.2006
  • Audited new incoming student loan portfolios against NSLDS (National Student Loans Data System).
  • Assisted in the conversions of student loan portfolios to company software from both computerized and paper format. Processed Rehabilitation packets to ensure accuracy.
  • Monitored for contract compliance and errors against all new accounts that were to be released to the call center floor.
  • Followed all company policies and procedures to deliver quality work.

Quality Control Analyst

GC Services
01.2001 - 01.2004
  • Primary duties for both student loan and non-student loan banking clients included; completing file reviews, compiling data, and summarizing results of file reviews doe periodic and end-of-month reports.
  • Met with Operations Management on a monthly basis to provide feedback concerning the results/trends of the reviews conducted.
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.

Education

GED -

State of Tennessee Department of Labor & Workforce
Knoxville, TN
12-1996

Skills

  • Microsoft Excel
  • Microsoft Office
  • Payroll
  • Human Resources
  • Internal Audits
  • Auditing
  • Interviewing
  • Quality Assurance
  • Office Management
  • Management
  • Troubleshooting abilities

Certifications

  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP) Issued April 2024 - Expires May 2027 Credentials ID: 104517169
  • FMLA Compliance - Pryor Learning Issued Sept 2022
  • Human Resources - Pryor Learning Issued Aug 2022
  • CJIS Certification - Tennessee Bureau of Investigation - Issued Jul 2022 - NCIC certified for usage in the national database, which includes criminal background and missing person information as well as databases of arrest and fugitive warrants and more.


Timeline

Functional Support Technician - Payroll

Pellissippi State Community College
01.2023 - Current

Human Resources Coordinator

Knox County Sheriff's Office
03.2020 - Current

Eligibility Assistant

Department of Human Services
06.2019 - 03.2020

Compliance Specialist

GC Services
10.2017 - 04.2019

Internal/External Audit Liaison/Assistant Manager

GC Services
01.2015 - 10.2017

Quality Assurance/Administrative Wage Garnishment Manager

GC Services
01.2006 - 01.2015

Conversions and Acquisitions Specialist

Educational Services of the South
01.2004 - 01.2006

Quality Control Analyst

GC Services
01.2001 - 01.2004

GED -

State of Tennessee Department of Labor & Workforce

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Amy J Margolis