More than 30 years’ experience in Customer Service, Research, Order Processing, Sales and Marketing support, Accounts Payable, Accounts Receivable, Payroll, HR, with recognized strengths in communication and interpersonal skills. Highly organized and detail-focused professional with an exceptional track record of accurately handling all aspects of Accounting, Customer Service and deadline-oriented environments. Excellent working knowledge in Excel, Word, Google Docs, Power Point, Sage, Timberscan, Quickbooks, Six Sigma Green Belt Certified.
Overview
38
38
years of professional experience
Work History
Bookkeeper, HR, Payroll
J Paul Smith Construction
11.2023 - Current
Handle all onboarding/offboarding, set up new hires in the system, and maintain all personnel records. Process weekly payroll as well as certified payroll.
Collaborated with external auditors during yearly audits, facilitating transparent financial practices.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Completed payroll for employees and maintained detailed records of procedures.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Posted daily receipts and payments in accordance with corporate protocols.
Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
HR Director/Accounts Payable
J&S Construction
01.2021 - 01.2023
Executed every aspect of the employment process, including recruiting, onboarding, maintaining employee records, Insurance, and performance management.
Managed all accounts payable, including close interactions with subcontractors.
Managed employee relations, resolving conflicts to maintain a positive workplace environment as well as ensured confidentiality for the company and employee
Supported organizational change initiatives by guiding employees through periods of transition, minimizing disruption to productivity.
Office Administrator
J&S Construction
01.2020 - 01.2021
First point of contact for visitors and calls, handle all incoming and outgoing UPS and FedEx shipments, reconcile credit card statements, handle fuel receipts for the fleet, assist HR with all employment applications/new hires, process all POs, assist accounts payable and receivable, assisted in getting permits from the City of Cookeville and TDEC.
Senior Catalog Research Specialist
Cummins Filtration
01.1996 - 01.2020
Analyzing competitive data across the globe and mapping into internal catalog/web Identifying new OE part numbers/equipment on a worldwide scale. Mapped customer patterns by analyzing web visits. Released new products into our line as well as obsoleting outgoing products. Managed temporary employees and seasonal college interns.
Senior Telemarketing Representative
Cummins Filtration
01.1988 - 01.1996
Point of contact with customers as well as sales liaison. Account management and issue resolution. Special Project work includes companywide internal trainer and hosting external Distributor Seminars. Understanding process flows and system constraints.
Tier 2 Customer Service Representative at Paul R Smith Army Education CenterTier 2 Customer Service Representative at Paul R Smith Army Education Center