Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Moon

Ashland City

Summary

Resourceful On-Site Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer service, technical troubleshooting, and inventory management. Excel in problem-solving, communication, and time management, ensuring seamless operations and client satisfaction. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

On Site Service Specialist

Ricoh
Nashville
10.2020 - Current
  • Managed on-site service requests and ensured timely resolution for clients.
  • Operated and maintained office equipment to ensure optimal performance.
  • Provided technical support and training to users on various devices.
  • Collaborated with team members to streamline service delivery processes.
  • Documented service activities and maintained accurate inventory records.
  • Communicated effectively with clients to understand their service needs.
  • Implemented preventive maintenance procedures for all office machines.
  • Assisted in troubleshooting equipment issues to minimize downtime.
  • Resolved customer complaints promptly and professionally.
  • Ensured that all work areas were clean, safe, organized and free from debris.
  • Maintained up-to-date knowledge of industry standards and best practices.
  • Demonstrated product use to clients in order to maximize efficiency.
  • Provided helpful advice to customers regarding product operations and usage.
  • Adhered to established safety protocols during all service calls.
  • Participated in training sessions to stay abreast of technological advances.
  • Maintained accurate records of inventory levels and stock replenishment orders.
  • Collaborated effectively with colleagues when resolving complex customer issues.
  • Resolved customer inquiries in a timely manner while maintaining high quality standards.
  • Responded promptly to emergency requests for service assistance.
  • Conducted preventative maintenance inspections on a periodic basis.
  • Cultivated strong relationships with customers through superior service delivery.
  • Kept detailed notes about each job performed for future reference purposes.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Maximized customer satisfaction by handling customer email and telephone interactions.

Education

High School Diploma -

Dobyns-Bennett High School
Kingsport, TN
06-1983

Skills

  • Customer satisfaction
  • Effective communication
  • Team collaboration
  • Time management
  • Inbound call answering
  • Shipping and receiving
  • Customer service excellence

References

References available upon request.

Timeline

On Site Service Specialist

Ricoh
10.2020 - Current

High School Diploma -

Dobyns-Bennett High School
Amy Moon