Amy Nicholson
Columbia
Summary
Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
15
15
years of professional experience
Work History
Receptionist/Appointment Scheduler
Columbia Pediatric Clinic
03.2003 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Receptionist
Maury Regional Ambulatory
01.2002 - 03.2003
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
Culleoka Unit School
Culleoka,Tn05-1995
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Appointment scheduling
- Greeting and seating clients
- Multi-line telephone operation
Timeline
Receptionist/Appointment Scheduler
Columbia Pediatric Clinic
03.2003 - 06.2017
Receptionist
Maury Regional Ambulatory
01.2002 - 03.2003
Culleoka Unit School
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