Summary
Overview
Work History
Education
Skills
Community Service
Professional References
Prior Roles
Timeline
Generic

Amy Pearson

Taft

Summary

Versatile Customer Success Manager highly effective at conflict resolution and persuasive communication. Passionate about meeting personal and professional goals and maintaining consistent product quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

Maplewood Software Solution's
Spokane
04.2021 - Current
  • Oversaw contract lifecycle management, including renewals, negotiations, and resolution of complex contracting issues
  • Cultivated executive-level relationships with client stakeholders to strengthen engagement and ensure long-term retention
  • Translated client needs and business objectives into actionable insights for cross-functional teams, including product management
  • Led CRM strategy using Salesforce to maintain data accuracy, streamline workflows, and support informed decision-making
  • Collaborated with Marketing and Product leadership to drive client acquisition strategies and develop targeted outreach initiatives
  • Conducted high-impact discovery calls to assess client pain points and recommend tailored technology solutions
  • Collaborated with Marketing to refine strategic messaging and strengthen branded materials, effectively conveying the company's value proposition
  • Directed client onboarding in partnership with Product teams, ensuring efficient software configuration and deployment
  • Captured and analyzed client requirements to accelerate implementation timelines and reduce operational friction
  • Designed and led training programs to support successful adoption, user engagement, and long-term satisfaction

Northeast Territory Manager

Perfection Chain Products, Inc.
Cullman
10.2020 - 04.2021
  • Directed strategic sales initiatives across the Northeast region, exceeding growth targets for chain and cable product lines
  • Identified and capitalized on emerging market trends and new product opportunities to drive revenue
  • Served as the company's regional ambassador at trade shows, securing new business partnerships and expanding brand visibility
  • Ensured data integrity and informed decision-making by managing comprehensive market intelligence on customers, prospects, and sales pipelines
  • Delivered subject matter expertise through targeted market research and competitive analysis
  • Developed and maintained relationships with key clients and distributors.
  • Conducted market analysis to identify growth opportunities in the territory.
  • Collaborated with manufacturing teams to ensure product availability and quality.
  • Coordinated training sessions for sales representatives on product features.
  • Maintained a thorough understanding of products and services offered by the company in order to effectively promote them to prospects and customers.

Inside Sales Representative/Catalog Account Manager

Perfection Chain Products, Inc.
Cullman
09.2013 - 10.2020
  • Led customer experience initiatives to drive retention and expansion, resulting in long-term account growth and customer satisfaction
  • Oversaw resolution of complex customer inquiries from product pricing and specs, to returns, availability, and order status while maintaining accurate communication and timely resolve
  • Managed end-to-end returns workflow, ensuring clear coordination and organization between sales and shipping teams
  • Maintained and managed online catalog account portals for key global partners like Amazon, making sure information stayed accurate and easy to access
  • Trained and supported new Inside Sales hires, helping them get up to speed and feel confident in their roles
  • Designed and implemented a step-by-step change order form process to streamline and formalize open-order modification procedures
  • Assisted in training new sales representatives on company processes.
  • Coordinated communication between departments to streamline sales operations.
  • Resolved customer inquiries and issues promptly to enhance experience.
  • Provided customers with product information, pricing and availability.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.

Assistant Residential Manager: Altus & Pinnacle Residential Homes

Sterling Inc.
Gadsden
01.2013 - 09.2013
  • Assisted the overall supervision and management of a program staff of 64 employees
  • Provided orientation and in-service training for all employees
  • Managed and maintained staff schedules to support 24-7 care for adult special needs consumers, living in 7 group homes
  • Provided administrative leadership to maintain staff competency and assisted in training initiatives to maintain a compliant workforce
  • Oversaw and sustained regulatory compliance across group homes, ensuring all facilities met state licensing and regulatory compliance
  • Led healthcare support efforts by accompanying adults to appointments and verifying the delivery of compliant care
  • Verified completion of required inspections and drafted reports for regulatory agencies.
  • Monitored employees' compliance with individuals' support plans and medical protocols.
  • Kept building up-to-date with current fire and health code standards.
  • Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Tracked inventory of supplies and materials used in day-to-day operations.
  • Monitored daily operations of the property, including leasing, rent collections and maintenance requests.
  • Performed inspections of common areas to identify safety hazards or violations of lease terms.

Education

Bachelor of Science -

Jacksonville State University

Associate of Applied Science -

Virginia Highlands Community College

Skills

  • General ledger accounting
  • QuickBooks
  • Basic accounting
  • Extensive verbal and written communication
  • Microsoft 365- Excel
  • Microsoft 365- PowerPoint
  • Microsoft 365- OneDrive
  • Microsoft 365- Word
  • Scheduling meetings
  • Scheduling travel
  • Scheduling training
  • Overall customer service
  • Detail orientation
  • Office equipment
  • Data entry
  • Reporting
  • Spreadsheet creation
  • Expense reporting
  • File management
  • Relationship Management
  • Client Retention
  • Cross-Functional Team Collaboration
  • Conflict Resolution
  • Negotiation
  • Process Improvement
  • Communication Strategy
  • Project Coordination
  • Customer Success
  • Account Management
  • Territory Management
  • Order Processing

Community Service

  • Chair, Family Meal Committee, Eastside Baptist Church
  • Volunteer, Sunday School Teacher, Children's Church, Children's Choir, and Nursery

Professional References

available upon request

Prior Roles

  • Front Desk Manager
  • Design Consultant
  • Lab Maintenance Technician
  • Preschool Teacher

Timeline

Customer Success Manager

Maplewood Software Solution's
04.2021 - Current

Northeast Territory Manager

Perfection Chain Products, Inc.
10.2020 - 04.2021

Inside Sales Representative/Catalog Account Manager

Perfection Chain Products, Inc.
09.2013 - 10.2020

Assistant Residential Manager: Altus & Pinnacle Residential Homes

Sterling Inc.
01.2013 - 09.2013

Bachelor of Science -

Jacksonville State University

Associate of Applied Science -

Virginia Highlands Community College

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Amy Pearson