Amy Posey
Sevierville
Summary
Dynamic professional with a friendly demeanor and strong problem resolution skills, experienced at LabCorp and Vacasa. Proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in multitasking and maintaining attention to detail, ensuring high-quality service and efficient operations in fast-paced environments.
Overview
17
17
years of professional experience
Work History
PSTS
LabCorp
08.2015 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily results.
- Developed and maintained relationships with customers and suppliers through account development.
- Clarify physicians orders.
- Perform blood collections by venipuncture and capillary techniques for all age groups. Perform data entry of patient information in an accurate and timely manner. Process billing information and collect payments when required.
- Skilled at working independently and collaboratively in a team environment.
Owners Relations Manager
Vacasa
02.2022 - 06.2022
- Oversee, Manage and enforce contracts between owners and vendors.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Lab Assistant Supervisor
Leconte Medical Center
08.2008 - 04.2014
- Optimized inventory management by tracking supplies usage, placing orders promptly, and minimizing waste.
- Mentored new hires during their onboarding process to facilitate smooth integration into the team dynamic.
- Trained junior lab assistants in proper techniques, safety protocols, and documentation procedures to maintain high standards of work.
- Participated in recruitment processes by evaluating candidates'' qualifications, conducting interviews, and providing feedback for hiring decisions.
- Maintained detailed records of relevant supporting documentation for future reference or audit purposes.
- Enhanced team productivity through effective scheduling, workload distribution, and performance monitoring.
- Reduced errors in sample handling to labeling systems and storage guidelines.
- Approved expenses and submitted timely financial reports.
Education
High School Diploma -
Pigeon Forge High School
Pigeon Forge, TNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Computer skills
- Organizational skills
- Problem resolution
Timeline
Owners Relations Manager
Vacasa
02.2022 - 06.2022
PSTS
LabCorp
08.2015 - Current
Lab Assistant Supervisor
Leconte Medical Center
08.2008 - 04.2014
High School Diploma -
Pigeon Forge High School
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