Amy R Allen
Lewisburg,TN
Overview
24
24
years of professional experience
Work History
Certified Medical Assistant
Maury Regional Medical Group
07.2018 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Ensured accurate billing, performed regular audits of patient accounts, and identifying discrepancies.
- Coordinated with other departments to maintain consistent communication regarding patient account statuses and updates.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Identified opportunities for process improvement within the department, implementing changes that led to increased productivity and accuracy in billing procedures.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising the quality or accuracy of work completed.
- Increased efficiency through the implementation of electronic health record systems for seamless information sharing among departments.
- Improved patient satisfaction by efficiently managing billing and payment processes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers facilitating the development of timely treatment plans and informed decision-making.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Streamlined insurance verification procedures for faster service and reduced wait times.
- Collaborated with clinical staff to ensure accurate documentation for proper billing practices.
- Reduced errors in coding by maintaining up-to-date knowledge of industry regulations and requirements.
- Contributed to a positive work environment by actively participating in team meetings and group projects focused on improving departmental operations.
- BLS Certification
Certified Medical Assistant
One Stop Family Clinic
01.2017 - 07.2018
- General nursing duties, including patients’ medical health needs, also general office duties, including customer service, scheduling patients for various office visits, and entering all patients’ information into the Electronic Health Records for the Doctor to review to determine the correct course of action for the patient. Submit prior authorizations, correspondence between providers, patients, insurance companies, and pharmacies to ensure all patient needs are met. Complete patient intake for inpatient office and telehealth visits. BLS Certification.
Public Health Office Assistant
Bedford County Health Department
02.2014 - 12.2016
- General office duties, including customer/patient service, scheduling patients for various office visits, accounts receivable, accounts payable, daily, weekly, monthly reports, issue birth and death certificates, track delinquent death certificates, and correspond with the Vital Records office in Nashville for various reasons. Ensuring all patients needs is met during their office visit. Answer multiple phone lines while navigating throughout multiple computer screens.
Caregiver
Personal Caregiver
05.2009 - 08.2013
- Caregiver to family members during end of life sickness maintained, administered, & recorded medications monitored & recorded vital signs, etc. and reported to providers breathing treatments, feeding tubes, & general care-giving. BLS Certification.
- (Volunteer)
Office Management Bondsman
Carlos Bonding
07.2005 - 05.2009
- General office duties, including customer service, data entry, accounts receivable collections, & report preparation Bail Bonding, including assessing bond eligibility of clients, working with law enforcement in the bonding process & phone tracking clients.
- (Self-Employed)
Customer Service / Account Collections
Blue Ribbon Leather, LLC
04.2001 - 07.2005
- Wholesale & retail phone sales, customer service, accounts receivable, accounts payable, purchasing, shipping & receiving, & reporting
- (Company Closed – July 2005)
Education
Certification - CMA
Allied Health Care Institute
Murfreesboro, TNCertification - Phlebotomy/EKG
Allied Health Care Institute
Murfreesboro, TNHigh School Graduate - undefined
Cascade High School
Wartrace, TNCNA Qualification Class - undefined
Bedford County Nursing Home
Shelbyville, TNSkills
- Microsoft Word, Excel, PowerPoint
- Data Entry & Spreadsheets
- Social Media & Internet Browsing and Research
- Medical Software EHR & EM, Recycle, Powerchart, Cerner, Athena, Epic, Nextgen, Luma, and Nexbar, Oracle
- Clinical documentation
- Patient care
- Prior Authorizations
- BLS Certification
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
Timeline
Certified Medical Assistant
Maury Regional Medical Group
07.2018 - Current
Certified Medical Assistant
One Stop Family Clinic
01.2017 - 07.2018
Public Health Office Assistant
Bedford County Health Department
02.2014 - 12.2016
Caregiver
Personal Caregiver
05.2009 - 08.2013
Office Management Bondsman
Carlos Bonding
07.2005 - 05.2009
Customer Service / Account Collections
Blue Ribbon Leather, LLC
04.2001 - 07.2005
Certification - Phlebotomy/EKG
Allied Health Care Institute
High School Graduate - undefined
Cascade High School
CNA Qualification Class - undefined
Bedford County Nursing Home
Certification - CMA
Allied Health Care Institute
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