Amy Rhodes
Franklin
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
35
35
years of professional experience
Work History
Guest Advocate
Elis House
Franklin
01.2023 - 04.2025
- Coordinated interdepartmental communication to effectively address guest needs.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Assisted guests with inquiries and provided comprehensive information on available services.
Credit and Fraud Analyst
AT&T Universal Card Services
Jacksonville
10.1990 - 07.2015
- Assessed case files and documentation for precision and thoroughness.
- Identified fraudulent activity by analyzing customer transactions.
- Partnered with law enforcement to pursue suspected fraud investigations.
- Guided new staff through training sessions on fraud detection protocols.
- Assisted in training new staff on fraud detection protocols and procedures.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Science - Behavioral Sciences
Martin Methodist College
Pulaski TN01-2015
Skills
- Guest relations
- Problem resolution
- Communication coordination
- Complaint handling
- Service orientation
- Customer satisfaction
Affiliations
- I am an avid reader and gardener. Quite involved with church groups and mission work
Timeline
Guest Advocate
Elis House
01.2023 - 04.2025
Credit and Fraud Analyst
AT&T Universal Card Services
10.1990 - 07.2015
Associate of Science - Behavioral Sciences
Martin Methodist College