Amy Stanifer
Spring Hill
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
16
16
years of professional experience
Work History
Store Manager
Spencer's Gifts
Franklin, TN
06.2016 - Current
- Led daily operations, ensuring optimal inventory management and product availability.
- Trained and mentored staff, fostering a culture of excellence and teamwork.
- Analyzed sales data to develop strategies for improving store performance and customer satisfaction.
- Implemented visual merchandising standards to enhance product presentation and customer experience.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
- Assisted with hiring, training and mentoring new staff members.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Receptionist
Great Clips
Knoxville, TN
04.2013 - 06.2016
- Managed front desk operations, ensuring seamless customer check-in and appointment scheduling.
- Maintained accurate client records using salon management software for efficient service delivery.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between stylists and clients to optimize workflow and satisfaction.
Sales Supervisor
Spencer's Gifts
Knoxville, TN
10.2009 - 04.2012
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance sales techniques and product knowledge.
- Analyzed sales data to identify trends, driving targeted merchandising strategies.
- Implemented inventory management processes to optimize stock levels and minimize shrinkage.
Education
High School Diploma -
Gibbs High School
Corryton, TNSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Inventory control
- Recruiting and hiring
- Payroll management
- Product merchandising
Timeline
Store Manager
Spencer's Gifts
06.2016 - Current
Receptionist
Great Clips
04.2013 - 06.2016
Sales Supervisor
Spencer's Gifts
10.2009 - 04.2012
High School Diploma -
Gibbs High School
Champions Club 2022
Champions Club is an award given out by Spencer's Gifts for top performing stores in the company. My store received it in 2022 for exceeding sales goals and successfully pushing our sales past 1.4 million for the year for the first time.