Amya Turnley
Nashville
Summary
Proven leader in healthcare administration, adept at Office Management and fostering teamwork, significantly enhanced patient service at Vanderbilt University Medical Center. Expert in HIPAA Compliance, streamlined insurance billing processes, and improved staff performance, demonstrating exceptional problem-solving and empathy in customer interactions. Along with a lengthy experience of Office Management and Administration Professionalism optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Hopkinsville, KY
06.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Operations Manager
Allied Behavioral Health Services
Nashville, TN
04.2022 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supported team members during periods of high workload or staff absences, ensuring uninterrupted service delivery in medical insurance billing operations.
- Coordinated insurance billing tasks, streamlining the reimbursement process for both the clinic and patients.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Medical Receptionist
Vanderbilt University Medical Center
Nashville, TN
01.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
High School Diploma -
Montgomery Central High School
Cunningham, TN05.2021
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Microsoft Dynamics 365
- Office Management
- Data Entry
- Insurance Billing and Coding
- HIPAA Compliance
- Medical Records Management
Timeline
Medical Receptionist
Vanderbilt University Medical Center
01.2024 - Current
Operations Manager
Allied Behavioral Health Services
04.2022 - 01.2024
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
06.2021 - 03.2022
High School Diploma -
Montgomery Central High School
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