Amy Jo Henley
Johnson City
Summary
Dynamic merchandising professional with experience at Gabe's Department Store, skilled in visual merchandising and customer engagement. Proven ability to enhance product visibility and optimize store layouts, fostering strong customer relationships. A motivated team player with a keen eye for fashion trends and a commitment to maintaining inventory accuracy.
Overview
23
23
years of professional experience
Work History
Merchandising Associate
Gabe's Department Store
11.2024 - Current
- Assisted in organizing merchandise displays to enhance visual appeal and customer engagement.
- Collaborated with team members to maintain inventory accuracy and streamline restocking processes.
- Implemented efficient layout strategies to optimize product visibility and accessibility on the sales floor.
- Supported promotional events by preparing merchandise and ensuring timely setup for maximum impact.
- Engaged with customers to provide product information and enhance overall shopping experience.
- Contributed to team efforts in maintaining cleanliness and organization of merchandise areas throughout store.
Dispatcher Office Assistant
Olde Town Express, LLC
07.2012 - 07.2021
- Supported daily dispatch operations by managing incoming and outgoing communications.
- Coordinated schedules and routes for efficient service delivery.
- Assisted in maintaining accurate records of shipments and deliveries.
- Responded promptly to customer inquiries, ensuring effective resolution of issues.
- Utilized dispatch software to track vehicle locations and optimize routes.
Receptionist
ETSU Physicians and Associates
07.2007 - 07.2012
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming environment and exceptional customer service.
- Scheduled and coordinated appointments, optimizing office calendar for maximum efficiency.
- Processed incoming and outgoing mail, maintaining organization of correspondence records.
- Maintained accurate filing systems, enhancing retrieval speed and document management practices.
- Developed procedures for handling inquiries, improving response times and customer satisfaction levels.
House Manager
Dawn of Hope
07.2002 - 05.2012
- Oversaw daily household operations, ensuring efficient management of staff and resources.
- Coordinated schedules and activities for family members, optimizing time management and productivity.
- Implemented streamlined procedures for household maintenance, enhancing overall efficiency and organization.
- Mentored junior staff in best practices for household management, fostering a collaborative work environment.
- Developed budgets and tracked expenses, ensuring fiscal responsibility within the household operations.
- Established communication protocols among staff to maintain clarity and consistency in task execution.
- Resolved conflicts effectively among staff members, promoting a harmonious living environment.
Education
High School Diploma -
David Crockett High School
Jonesborough, TN05-1991
Skills
- Merchandise planning
- Pricing strategy
- Fashion trends analysis
- Brand awareness
- Store layout design
- Promotional planning
- Reliable and punctual
- Stock control
- Friendly and outgoing
- Markdown procedures
- Sales techniques
- Product inventory counts
- Stock rotation
- Store maintenance
- Pricing and shelf labeling
- Active listener
- Pricing and signage updates
- Visual merchandising
- Merchandising and display
- Stocking and replenishing
- Motivated team player
- Customer relationships
- Critical thinking
- Decision-making
- Product merchandising
- Stocking
- Retail merchandising
Timeline
Merchandising Associate
Gabe's Department Store
11.2024 - Current
Dispatcher Office Assistant
Olde Town Express, LLC
07.2012 - 07.2021
Receptionist
ETSU Physicians and Associates
07.2007 - 07.2012
House Manager
Dawn of Hope
07.2002 - 05.2012
High School Diploma -
David Crockett High School
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