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Associate Principal Engineer

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Dynamic General Manager with a proven track record at United Ground Express, recognized for driving operational excellence and achieving a 9% budget reduction. Skilled in strategic planning and relationship management, I lead teams to enhance performance and foster collaboration across departments, ensuring successful outcomes in high-pressure environments.

Dynamic customer service professional with over 20 years of experience, including at United Airlines. Proven track record in problem resolution and outstanding communication skills, enhancing customer satisfaction through effective complaint handling and de-escalation techniques. Adept at navigating complex inquiries, ensuring timely resolutions that uphold brand reputation.

Goal-driven and skilled individual offering experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services. Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. Trained in flight line operations and equipment operation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

First Officer | A320 Family | 6,000+ Flight Hours. High-performance aviator with over 5,800 hours on the A320 family across three continents. Experienced in Airbus A320 instruction with strong CRM skills and a proven ability to perform safely, accurately, and professionally under pressure.

Dynamic professional with a proven track record at TOMCAT USA, excelling in operational efficiency and team collaboration. Recognized for exceptional problem-solving and time management skills, I effectively optimized workflows and enhanced communication. Proficient in Fusion360, I consistently delivered high-quality results while fostering a positive work environment.

Dynamic and dedicated professional with extensive experience in customer engagement and money handling at Firehouse Subs. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining high standards of cleanliness and operational efficiency, contributing to a positive dining experience. Committed to delivering exceptional service and support.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Highly adaptable and adventurous individual with professional aspirations in military aviation and foreign service. Currently seeking UPT sponsorship. Extremely articulate, eager learner with a reputation for servant leadership, assertiveness, and integrity. Deeply committed to striving for excellence in all things and taking initiative to implement positive change. Thrives in intense, fast-paced work environments with frequent travel. Additional interests include emergency rescue/medical services, linguistics, ethnomusicology, and Orthodox Christian studies.

FAA-certified Dispatcher with knowledge and practical experience in the aviation industry. Proactive and hard-working employee who is safety-driven and adaptable with strong planning and problem-solving abilities.

 I have broad work experience across customer service, factory, and outdoor roles, including positions requiring long hours and physically demanding work. I am adaptable, reliable, and comfortable working in fast-paced environments, with a strong work ethic and a proven ability to learn new tasks quickly.  Contact me for my references :) 

Ana Hernandez

Summary

Overview

Work History

Customer Service/ Ramp Agent

Package Handler

Pharmacy Technician

Education

Certificate - Pharmacy Technician

Associate of Science - Pre-Pharmacy

Skills

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Customer Service/ Ramp Agent

Package Handler

Pharmacy Technician

Certificate - Pharmacy Technician

Associate of Science - Pre-Pharmacy

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