Ana Sanchez Rugama
Memphis
Summary
Detail-oriented Return Processing Associate with proven expertise in data entry and accurate order processing. Known for exceptional customer service and effective communication, committed to enhancing team performance through training and support. Skilled in managing inventory accuracy and training new employees, contributing to streamlined operations and improved customer satisfaction. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Return Processing Associate/Forklift Operator
DHL Supply Chain
08.2022 - Current
- Processed returned merchandise efficiently, ensuring accurate inventory records..
- Inspect items for damages and discrepancies, maintaining quality control standards.
- Evaluated product condition upon return, determining eligibility for refund according to company policies.
- Documented returned product details in JDA inventory tracking system.
- Process ordes efficiently, maintaining high levels of accuracy in transactions.
- Trained new employees on return procedures and best practices, enhancing team performance and knowledge retention.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.
- Assisted in the preparation of daily, weekly and monthly reports on returns processing performance, providing valuable insights for continuous improvement efforts.
- Coordinated with freight carriers to facilitate smooth return shipments and documentation accuracy.
- Served as a reliable point of contact for customers seeking updates on the status of their return, ensuring timely communication of all relevant information.
- Used hand-held scanners and physical logs to accurately add returns to JDA system.
- Unloaded and stored damaged and returned products operating different forklifts.
Material Handler
Amazon
01.2021 - 07.2022
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Used hand-held scanners and physical logs to accurately track item movements.
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse environment.
- Monitored material quality, identifying discrepancies and initiating corrective actions as needed.
- Packed items into appropriate containers for shipment.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Certified Enviromental Instructor
NovaCor Consulting Group/ProCon Staffing
07.2017 - 02.2019
- Trained new crew members on operational procedures and safety protocols.
- Developed and implemented comprehensive training programs to enhance employees skills and knowledge.
- Developed customized training materials various indusries.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Tested and evaluated students on materials presented in workshops and classes.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
Project Coordinator
NovaCor Consulting Group/ProCon Staffing
09.2016 - 02.2019
- Coordinated project schedules and resources to ensure timely delivery of client solutions.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout lifecycle.
- Act as the point of contact and communicated project status adequately to all participants.
- Managed recruitment processes, including job postings and candidate screenings
- Maintained staffing databases, ensuring accurate records and compliance with regulations
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Conduct exit interviews on terminating employees.
- Streamlined onboarding processes, enhancing new hire integration and training
- Assisted with personnel records management to support recordkeeping accuracy.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
Asbestos Abatement Supervisor
EnviroRem
01.2016 - 09.2016
- Supervised asbestos removal operations, ensuring compliance with safety regulations and environmental standards.
- Conducted site inspections to assess hazards, implementing corrective measures to minimize risks.
- Managed project timelines and resource allocation, optimizing workflow for timely completion of abatement projects.
- Collaborated with regulatory agencies during inspections, facilitating adherence to local and federal guidelines.
- Utilized power tools during asbestos removal to completely remove hazardous materials.
- Secured and contained asbestos and hazardous materials for transport.
- Oversaw procurement activities related to equipment purchases or rentals, ensuring timely availability of necessary resources for successful project completion.
- Reduced client complaints by maintaining clear communication channels throughout the abatement process.
- Conducted employee performance evaluations, identifying areas for improvement and recommending appropriate training or corrective actions as needed.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
Administrative Assistant
NovaCor Consulting Group/ProCon Staffing
07.2012 - 12.2015
- Assisted in onboarding new hires by preparing orientation materials and conducting initial training sessions.
- Coordinated daily administrative tasks to streamline office operations.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Coordinated interview schedules and facilitated communication between candidates and hiring managers.
- Managed candidate sourcing and screening processes to identify qualified applicants.
- Developed job descriptions and postings to attract diverse talent across various platforms.
- Optimized internal communication channels between recruiting coordinators and account executives so as to respond rapidly when fulfilling urgent staffing requests from clients.
- Conducted exit interviews for departing employees, gathering valuable insights for process improvements.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Helped employees register for benefits programs using online portals.
- Coordinated employee relocation processes.
Education
High School Diploma -
Salisbury High School
Salisbury NCAsbestos Supervisor Training -
Occupational Safety & Enviromental Education INC
Atlanta, GAOSHA 10 & 30 -
Occupational Safety & Enviromental Education INC
Atlanta, GASkills
- Customer service
- Computer skills
- Organizational skills
- Microsoft office
- Data entry
- Order processing
- Return authorization
- Forklift Operator
- JDA
- Rf Scanner
- Teamwork and collaboration
- Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Return Processing Associate/Forklift Operator
DHL Supply Chain
08.2022 - Current
Material Handler
Amazon
01.2021 - 07.2022
Certified Enviromental Instructor
NovaCor Consulting Group/ProCon Staffing
07.2017 - 02.2019
Project Coordinator
NovaCor Consulting Group/ProCon Staffing
09.2016 - 02.2019
Asbestos Abatement Supervisor
EnviroRem
01.2016 - 09.2016
Administrative Assistant
NovaCor Consulting Group/ProCon Staffing
07.2012 - 12.2015
High School Diploma -
Salisbury High School
Asbestos Supervisor Training -
Occupational Safety & Enviromental Education INC
OSHA 10 & 30 -
Occupational Safety & Enviromental Education INC