Ana Toledo Da Palma
Chattanooga
Summary
Customer-focused Retail Worker known for high productivity and efficient task completion. Specialized in inventory management, customer service, and sales support. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions. 4 years of high school theater. 2 years of high school audio and visual technology.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Retail Worker
Park Avenue Thrift
Cartersville
08.2023 - 07.2025
- Assisted customers in locating and selecting items throughout the store.
- Organized merchandise displays to enhance customer shopping experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Trained new employees on store policies and operational procedures.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Greeted customers, identified their needs and provided assistance with product selection.
- Welcomed customers, offered to help locate items and suggested merchandise
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted in ringing up sales at registers and bagging merchandise.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Education
Cartersville High School
Cartersville, GeorgiaSome College (No Degree) - Film And Video Production
Universe of West Georgia
Carrollton, GA 08.2025 -
Skills
- Customer service
- Sales transactions
- Merchandise organization
- Employee training
- Attention to detail
- Initiative taking
- Patience and empathy
- Merchandise display
- Cash register operation
Languages
English
Full Professional
Spanish
Limited
Portuguese
Native/ Bilingual
Certification
- High School Diploma
Accomplishments
- Beta Club
- Mu Alpha Theta Certification (National High School & Two Year College Mathematics Honor Society)
- A & B Honor Roll
- GHSA& NFHS All Star Cast Certification
- Member of the Thespian Theatre Society (ITS)
Affiliations
Theater Experience
- 4 years of high school theater
- Been in 5 different high school productions including: Little Women, The Mad Ones, Mean Girls, Tinker Bell, & 9 to 5
- Worked for tech in a production called “Mind Games” and won second place at the GHSA & NFHS
Film and Video Production Experience
- 2 years of Audio & Video Technology during high school
- Experience with operating cameras, lighting techniques, set design, storytelling, writing scripts, plot development and character dialogue, microphone and audio recording, editing pictures and videos, working with different types of software and editing tools.
Hobbies
- Took ballet classes at a younger age
- Been into multiple heavy dance musicals
- Have singing experience
- Own a keyboard, guitar, & ukulele
- Took 1 year of visual arts & 1 year of sculpture
- Know the basics of art
Timeline
Some College (No Degree) - Film And Video Production
Universe of West Georgia
08.2025 -
Retail Worker
Park Avenue Thrift
08.2023 - 07.2025
Cartersville High School