Anand S S
Chennai
Summary
Accomplished Delivery Manager at Cognitive Platform Solutions with rich blends of experience in Digital Transformation / Enterprise solutions/ low code platform in different verticals such as Banking/Education .
Expertise in Low Code/BPM platform with a proven track record in enhancing client satisfaction and operational efficiency through expert delivery management and business analysis.
Experienced in handling implementations across India, Europe, Asia Pacific and Africa on time and on budget. My global experience has helped me customize my planning, requirement elicitation and implementation management based on region specific nuances and system requirements.
Skilled in leading diverse teams to exceed project goals, adept at resource management and implementing continuous improvement initiatives.
Demonstrates exceptional time management and team collaboration, significantly reducing customer complaints and streamlining workflows.
Overview
22
22
years of professional experience
Work History
Delivery Manager
Cognitive Platform Solutions
10.2019 - Current
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Reduced customer complaints by implementing proactive communication strategies with clients.
Product Implementation Manager
Cognitive Platform Solutions
02.2010 - 09.2019
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
- Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
Business Analyst
Oracle Financial Services (was Formerly I-flex Sol
10.2004 - 02.2010
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Increased resource efficiency by analyzing detailed business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
Product Testing
SRA Systems Ltd
12.2002 - 10.2004
- Enhanced customer satisfaction with consistent product testing and timely resolution of issues.
- Developed comprehensive product testing protocols to ensure consistent performance across all units.
- Participated in product testing phases, ensuring optimal functionality prior to release dates.
- Conducted detailed product testing, identifying bugs that led to significant improvements in software reliability.
- Collaborated with cross-functional teams to ensure comprehensive product testing and timely issue resolution.
- Streamlined product testing processes for improved efficiency and accuracy in results.
Education
Bachelor of Commerce -
Guru Nanak College
Chennai04.1998
SSLC -
PS Higher Secondary School
Chennai04.1995
10th Std. -
PS Higher Secondary School
Chennai04.1993
Skills
- Delivery Management
- Project Coordination
- Low Code / Business Process Management
- Project Planning
- Product Roadmap
- Agile framework
- Resource Management
- Budget Planning
- Business Workflows
- Time Management
- Team Collaboration
- Cross Functional Collaboration and stakeholders Management
Timeline
Delivery Manager
Cognitive Platform Solutions
10.2019 - Current
Product Implementation Manager
Cognitive Platform Solutions
02.2010 - 09.2019
Business Analyst
Oracle Financial Services (was Formerly I-flex Sol
10.2004 - 02.2010
Product Testing
SRA Systems Ltd
12.2002 - 10.2004
Bachelor of Commerce -
Guru Nanak College
SSLC -
PS Higher Secondary School
10th Std. -
PS Higher Secondary School
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