Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Sudoku
Timeline
Generic
Ananthalakshmi

Ananthalakshmi

Communication and Process trainer
Coimbatore

Summary

Highly skilled and experienced Training Specialist with a proven track record in designing, developing, and executing both onsite and remote training programs. Recognized for the ability to deliver clear, engaging, and authoritative presentations, fostering learning environments that motivate and empower participants. Demonstrates an insightful approach to tailoring training content to meet diverse needs, ensuring impactful and measurable outcomes. Strong communicator with a passion for continuous improvement and employee development.

Overview

3
3
years of professional experience
1
1
Certification
4
4
Languages

Work History

Sr Trainer - New Hire Training

Sutherland Global Services
08.2023 - 12.2023
  • Completed and excelled in mandatory video training sessions ensuring comprehensive knowledge of company policies and best practices.
  • Shadowed and collaborated with senior trainers to observe diverse teaching methodologies and improve training delivery techniques.
  • Spearheaded the creation of engaging training materials including visually appealing flyers, posters and PPT presentations, to enhance learner engagement.
  • Led substitute training sessions when primary trainers were unavailable, ensuring seamless delivery of content and maintaining training schedules.
  • Contributed to various training formats including chat, non - voice, and voice sessions, to gain expertise in different communication methods and improve cross- channel training capabilities.
  • Actively participated in diverse training activities enhancing session engagement while deepening knowledge of effective training techniques and methodologies.
  • Conducted mock calls and mid - assessments providing constructive feedbacks to agents on performance while closely observing final assessments to gain insights into the evaluation process.
  • Stayed current with industry trends and best practices, ensuring continuous relevance of training content.

Associate Trainer

RND Softech Private Ltd
03.2021 - 07.2023
  • Onboarding & Categorization: Onboarded and categorized new agents based on communication skill levels, ensuring optimal placement in processes such as Intake, AR (Accounts Receivable), and Patient Calling.
  • Induction Programs: Designed and facilitated induction programs for new hires, providing them with foundational knowledge and essential skills to succeed.
  • Training to Production: Successfully promoted nearly 2,500 agents to production after comprehensive on-the-job training, ensuring they met performance standards and quality expectations.
  • Communication Skills Training: Delivered extensive communication training to beginners, covering grammar, speaking, listening, reading, writing, and focusing on telephone, email, and chat etiquette.
  • Tool Training: Guided agents in using various in-house tools (Brightree, HRCM, Eintake) based on training needs and role requirements.
  • Cross-departmental Training: Provided specialized communication training for employees across multiple departments, including Software, IT, Finance, and Quality Analysis. Tailored technical English and business communication training for software engineers and IT professionals.
  • Curriculum Development: Created and delivered training materials, including courses based on IELTS, TOEFL, and Cambridge certification content, to improve English proficiency.
  • Coaching & Mentoring: Trained and mentored nearly 2,000 new employees across various roles, fostering both personal and professional growth through coaching and mentoring.
  • Performance Measurement: Measured the impact of training programs, gathering feedback to continually improve content and delivery methods.
  • Custom Training Materials: Developed unique training resources and materials to support and enhance training programs, ensuring relevance and alignment with organizational goals.
  • Expertise Management: Maintained expert-level knowledge of processes and systems, consistently evaluating and optimizing workflows to enhance team performance and operational efficiency.
  • Designed and developed multimodal learning material: for web-based, self-paced learning materials, enabling scalable employee training across the organization.
  • Talent Identification: Identified high-potential employees and recommended them for promotions, aligning talent with organizational growth and production goals.
  • Cross- functional collaboration: Coordinated and optimized training schedules across multiple sites, working closely with Team Leaders and managers to maximize training impact and workflow efficiency.
  • Training Evaluation & Auditing: Utilized the Prahymer training tool to design engaging training modules, create assessments, and track progress, leading to measurable improvements in employee retention and productivity.
  • Training needs Analysis: Created comprehensive lesson plans, instructional materials, and practice tests for language and process-focused training programs.
  • Hybrid learning & Instructional delivery: Facilitated virtual, in-person, and blended learning sessions, adapting to diverse learning styles to drive engagement and skill development.

Education

Bachelor of Science - Biotechnology

Dr. N.G.P Arts And Science College
Coimbatore, India
04.2001 -

High School -

Kendriya Vidyalaya
Coimbatore
2015

Skills

    Scheduling training sessions

    Presentation and communication skills

    Industry knowledge and expertise

    Team Management

    Soft skills training

    Virtual training

    Training and mentoring

    Team building

    Project and program management

    Coaching techniques

    Curriculum design

    Blended learning

    Employee engagement

Accomplishments

  • Successfully transitioned over 2,500 agents to production after comprehensive training programs.
  • Delivered targeted communication training to diverse teams, significantly enhancing customer interaction and service quality.
  • Developed and implemented training content for a wide range of topics, from language proficiency to specialized technical skills.
  • Enhanced operational efficiency by streamlining agent onboarding and training processes.

Certification

Cambridge English Entry Level Certificate in ESOL International ( Entry 3) ( Business Preliminary )

Sudoku

Sudoku: Cultivates attention to detail, strategic thinking, and analytical skills, which support my ability to tackle complex tasks in the workplace.

Timeline

Sr Trainer - New Hire Training

Sutherland Global Services
08.2023 - 12.2023

Associate Trainer

RND Softech Private Ltd
03.2021 - 07.2023

Cambridge English Entry Level Certificate in ESOL International ( Entry 3) ( Business Preliminary )

03-2016

Bachelor of Science - Biotechnology

Dr. N.G.P Arts And Science College
04.2001 -

High School -

Kendriya Vidyalaya

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Ananthalakshmi Communication and Process trainer