Anastasia Hooper
Nashville
Summary
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Overview
5
5
years of professional experience
Work History
Administrative Coordinator/Scheduling Coordinator
Granite Empire
08.2023 - Current
- Managed scheduling and communication between departments to streamline project timelines.
- Supported event planning by organizing logistics and coordinating participant engagement.
- Mentored new team members on office protocols and software usage for enhanced productivity.
- Conducted research and prepared reports to support management decision-making processes.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Sales Associate
Kay Jewelers
10.2022 - 07.2023
- Delivered exceptional customer service, ensuring a positive shopping experience for all clients.
- Assisted customers in selecting jewelry, providing product knowledge and personalized recommendations.
- Maintained inventory accuracy through regular stock checks and organization of displays.
- Processed sales transactions efficiently, handling cash and credit payments with precision.
- Collaborated with team members to achieve daily sales targets and enhance store performance.
- Trained new associates on sales techniques and company policies to ensure consistent service quality.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assistant Spa Manager
Omni Grove Park Inn
01.2021 - 12.2021
- Assisted in managing daily spa operations, ensuring smooth workflow and exceptional guest experiences.
- Trained and mentored staff on customer service excellence and spa protocols.
- Coordinated scheduling for treatments, optimizing therapist availability and client appointments.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
- Implemented regular staff evaluations to identify areas for improvement, leading to increased team performance overall.
- Handled client issues professionally, resolving concerns quickly to maintain positive relationships with customers.
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
- Enhanced overall spa experience for guests by creating tailored treatment plans based on individual needs and preferences.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Education
Certificate - Gemology
Gemological Institute of America
New York, NY04-2021
Bachelor of Arts - Fashion Design
Kyiv National University of Technology And Design
06-2019
Skills
- Attention to detail
- Time management
- Document management
- Inbound phone call handling
- Inventory management
- Staff scheduling procedures
- Project Support
- Managing office supply inventory
- Schedule management
Languages
English
Professional Working
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Timeline
Administrative Coordinator/Scheduling Coordinator
Granite Empire
08.2023 - Current
Sales Associate
Kay Jewelers
10.2022 - 07.2023
Assistant Spa Manager
Omni Grove Park Inn
01.2021 - 12.2021
Certificate - Gemology
Gemological Institute of America
Bachelor of Arts - Fashion Design
Kyiv National University of Technology And Design